MauiShirts Blog

2^nd Day Air Federal Express DOES NOT necessarily mean you are going to get your order in two days. 2^nd day air is the way we ship things off of the island of Maui. We are in the middle of the Pacific Ocean. Thousands of miles away from any Mainland city.
Federal Express is inexpensive and reliable. It is far better than Priority Mail and United Parcel Service. Think about it. Maui time is 3 to 6 hours earlier than you Mainlanders. Maui time never changes. You Mainlanders are all over the clock. It seems every other person placing an order is in a RUSH. Federal Express picks up early in the morning five days a week. If your order arrives after 10 a.m. Maui time on a? Friday, or on a Saturday or a Sunday, it might not ship out until later the next week if it is not in hanging stock in the Maui showroom. If it’s in stock it will ship the same day.
Remember it is IMPOSSIBLE to keep every print, in every style, in every color, in every size in stock all of the time.

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MauiShirts.com, Inc. stocks 5,000 to 6,000 garments all of the time. Many items that are not in stock must come from the factory in Honolulu. This can take 3 to 5 days. Give me a break. Piss poor planning on your part does not necessarily constitute an emergency on my part. Some orders can take 5 days or more to ship. Wow. Five days, that?s a real long time. Sheesh. Give me a break. Get off my back.

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MauiShirts ships fast. That?s a fact.

MauiShirts can not be all things to all people. So, lighten up. Please.

Adrienne Uncategorized

It is amazing to me how many people simply do not read the simple, but important information that is on the top of ALL pages of the web site as well as on the bottom area of all pages of the web site. Believe it or not, the web site is over 2,500 pages deep. That?s at least 2,500 times the same information can be accessed. Yet, it simply goes unread and unheeded.

I know if I were buying something I would like to know how to return it or exchange it. I would also like to know how much it?s going to cost to get it to me. And, most importantly, I would like to know if it is in stock now. Two of these can be found on the top of all web pages. There is even a line of copy that says “Click here for answers to your questions”. But, people simply don?t take the time to read. I spend a great deal of time answering email about this information. Time I should be spending doing more important things. Like packing and shipping your orders.

Then there is a nice purple copy, outlined box on the bottom area of ALL pages that says if you are having a wedding or need matching outfits. It says, “Please furnish a specific date when you need your order in your hands”. Hardly any one offers up this most important information.

Then there comes the story of two customers who placed two separate orders. Both orders were for the same wedding. One order was filled and shipped. A Federal Express tracking number was sent to the customer when one of the orders shipped. The second order could not be filled. The items became temporarily out of stock for the second order. Neither person mentioned that the two orders were for the same wedding. There is a Comments Section in the order form for this sort of information. Neither person offered a date when they needed the items in their hands. One of the customers called two days after the orders were submitted. The inquiry was why the second order had not shipped. An email was sent to the second order telling the customer that the items were temporarily out of stock.

Everywhere on the web site there is information about “refresh your browser often to see updates”. It’s there on hundreds of drop-down menu selections. That would be the F5 key for REFRESH if you did not know. There is a scrolling box that says this sort of thing on the front page. This information is also on the Shipping & Handling and General Information page.

The web site is updated every day throughout the day to reflect inventory, returns and exchanges. This is an important fact: It is simply impossible, not to mention unfeasible, to have on-hand stock of every print, in every color, in every size, in every style all of the time. My goodness, there are hundreds of prints. I would think that this piece of information would entice some preliminary checking.

A customer, in panic, canceled their order that had not shipped and wanted MauiShirts to pay the shipping charges back to Maui for the order that had already shipped. The contention was that when the order was placed the drop-down menu of selections said it was in stock. Again, logic did not prevail here. I know if I were having a wedding and was placing an order on-line for such an important event, I would check to see if what I was ordering was, indeed, in stock. I mean, these thing are made in very limited quantities. MauiShirts does not sell items made in foreign lands where they make thousands of them. When a dress print is made in X-Small through 2X, the entire full count could be less than 20 pieces! These are hand made items.

And, would you believe, there is a toll-free number on the bottom area of all pages. Hmm. A phone call. Too much to ask? But, don?t worry, MauiShirts.com will come to the rescue and make this all happen to the good. If there is anything at all to be said about MauiShirts is that we are passionate about shipping the customer?s orders so they get their apparel on time all of the time. We will do whatever it takes to make it happen.

One order of this on-going story, was canceled and refunded immediately. What madness. Had either person mentioned that the two orders were related or placed one single order for their wedding, (logic does not prevail here), the whole transaction would have been easier to deal with. Nothing would have been shipped in the first place. An email would have been fired off with the information that something was not in stock. We might have even made a phone call to the customer. Well, in our endeavor to help these customers we offered alternate prints and we will contact the factory to see if we can narrow the time frame for delivery for the out of stock items. Now the transaction will take much of our time checking when the out of stock items will be in stock. People at the factory will have to stop what they are doing to locate the fabric and determine when it is in line for replenishment. Will it be available in time? Is it in stock? The canceled order will need to be reprocessed if different prints are found or the out of stock items can be had in time. MauiShirts had to pay the merchant bank fees for the captured transaction that was canceled. Alternate choices may need to be selected. What should have been an easy transaction now turns into a quagmire of confusion and time consuming work. All because a few moments of time was not taken to read the information that was readily available.

Have no fear. It will all be made to happen. MauiShirts.com is passionate about fulfilling all orders.

Adrienne Uncategorized

To those few customers, from time to time, who complain so vehemently about the cost of ?absorbent? shipping. These concerned folks leave negative feedback on the public forum of Yahoo. I would like to speak with them here, since they are so bent on vindictive remarks. Of course, not knowing why they buy from me and pay the shipping charges is a mystery. The cost of shipping and handling is on a link that is on the top of ALL pages of the web site and also on the check out page. You have to check the box for your selection of shipping before you check out. The cost is there in clear and easy to understand language. I?m only guessing they are either blind in one eye or just plain stupid. If the cost of shipping is so high to them, why do they continue to place orders?

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MauiShirts.com ships from the middle of the Pacific Ocean from an island called Maui. Things cost more here because it cost more to get them here. There are no bridges or tunnels from the Mainland to the island of Maui. And, I suspect these things will not be built in my lifetime.

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Having this solitude is somewhat comforting at times. The whole purpose of living and working here on the Valley Isle paradise would be shattered by the hustle and bustle of Mainland life.

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For example; the white tissue paper that is used to wrap all your boxed items so neatly cost approximately $ 800.00 per year, and to get it to Maui from the Mainland is another $ 300.00 per year. Boxes that come from the Mainland take 6 to 8 weeks to arrive. They have to be obtained in quantities of 500 or more and need to be stored. MauiShirts.com ships out 200 to 300 boxes per week. Do the math. Packing boxes and shipping is much more than pulling something off a rack and sticking? it into a box. There are many mitigating factors that affect the cost of shipping. These are known as “Handling”. Rather than bore you with business costs, let me make a suggestion. Find another web site to make your purchases. You will only pay $ 5.00 to $ 10.00 more per men?s shirt or ladies dress, but the shipping might be free. This way you will not have to take your precious Mainland busy-time to write negative feedback for the whole world to read in the Yahoo public forum. I will no longer have to jump through hoops to pack you freaking rush orders and you will get free shipping.

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Every item offered for sale on MauiShirts.com, 2,500 pages of web site, is discounted. Every shipment box receives a $ 5.00 coupon that can be used for your next purchase. Some boxes even receive a $ 2.00 coupon good for children?s apparel.

Adrienne Uncategorized

New prints have just arrived at www.mauishirts.com, with a bowling theme.

Maui TechGuy Uncategorized

MauiShirts.com blossomed out of my love for the Island of Maui, Hawaii. I love the Westside of Maui, from Lahaina Town to Kapalua. One might consider the beginning, or South end of the West side, to be Front St., in the historic part of Old Lahaina Town. The business district, in Old Lahaina Town, is merely a few blocks long and wide. The Pioneer Inn is approximately in the middle of a nice walk from one end to the other. Front Street faces spectacular ocean vistas. There is an abundance of nightlife; art galleries, apparel, gift and curio, knick-knack shops galore, restaurants, taverns, saloons and dance clubs and bars. The sidewalks are narrow; some wooden. The street is crowded sun up to sun down most times of the year. If you travel north from Lahaina Town, on the one highway, to Kapalua, there are miles of three, four and five star hotels and condominiums and time-shares. There is an abundance of inviting public beaches that await you. Drive up, park by the ocean, have a picnic, toss out a fishing pole, jump in the water for a dunk, swim or snorkel, or just lay out on the sand. The water is 78 degrees, I think, all year around. I suspect there are more golf courses on the island of Maui than any other single place on the planet. If you didn?t bring your gear with you, no problem, there are many places to rent everything you need for a day, week or month. There are Activity Desks and Booths everywhere. Water sports and outdoor activities of every kind await you here on Maui; wind-surfing, wind-sailing, snorkeling, scuba diving, surfing, whale watching, horseback riding, bicycling, motor biking and scooters, helicopter rides, sunbathing, shopping, people watching and sightseeing to mention a few. Everything is here for a laid back, leisurely life style, no matter your age group. It can be found on Maui. It’s simply the best:
Maui NO KA OI.

If you live in Southern California please visit a great retail store in Santa Monica, California . The name of the store is Annie Rose. The assortment of Aloha, Hawaiian and Retro shirts is simply incredible. Mention that you surfed into this page. She does not offer the entire collection that you see here, nor are her prices the same. Tell her Mauiman sent you. She has Aloha spirit.
Here is her address:

2806 Main Street, ( between Hill and Ashland )
Santa Monica, Calif 90405
or Call her at: (310) 396-3377.

Mahalo,

mauiman@mauishirts.com

admin Uncategorized