MauiShirts Blog

Rating: Good

Price Rating:Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I found this merchant through Amazon.com and was extremely pleased with the item, as well as with customer service and speed of delivery.

Elizabeth P. / South Boston, VA

mauiman Customer's Communicate

Rating: Good

Price Rating: OK

Shipping Options Rating: Excellent

Delivery Rating: OK

Ease of Purchase Rating: Good

Customer Service Rating: Good

Copy of his information on the order:

May substitute different color in same style or substitute 1050’s Automobilia style, if necessary.  Need by June 7th, please.

Nice looking clothing, easy ordering process. the only problem was that I had requested delivery by June 7th (to make a birthday date) and the goods arrived a day late.

William K. / Valencia, CA

Here is the U. S. Post Office report:
Detailed Results:

Delivered, June 07, 2010, 3:04 pm, FORT COLLINS, CO 80525

Sorting Complete, June 07, 2010, 11:06 am, FORT COLLINS, CO 80525

Arrival at Post Office, June 07, 2010, 4:37 am, FORT COLLINS, CO 80525

Processed through Sort Facility, June 06, 2010, 8:27 pm, DENVER, CO 80217

Processed through Sort Facility, June 04, 2010, 9:24 pm, HONOLULU, HI 96820

Shipment Accepted; June 04, 2010, 9:56 am, LAHAINA, HI 96761

Electronic Shipping Info Received, June 03, 2010

This is the kind of customer we do NOT want to do business with. Where is the Aloha?

We bust our butts every 7 days a week, work 12 to 14 hours a day, picking, packing shipping customer’s rush orders who, for unknown reasons, do not read. The shipping information can be found on the top area of all 3,500 pages of the web site. It there when you check out. It is hard to miss with a drop down menu when come into the web site on the front page. You are asked if you need your order in your hands in ten days or less to pick 2nd Day Federal Express as your shipping option.  The shipment was delivered on time by the Post Office, yet he had to put his BS into the public forum even if it was untrue.

My goodness we stock over 26,000 shirts and dresses. We ship from an island in the middle of the Pacific Ocean. Show some respect. It is impossible to stock every print, in every style, in every color, in every size ALL OF THE TIME. Everything we offer is made in limited quantities in Honolulu. He got a super quality, fantastic print, on time and is not happy. It’s the little thing in life that are important. I don’t like liars and I don’t like ungrateful people. I don’t like people who use the public forum to denigrate our hard work . His email name has been taken off of our monthly specials mailing. His attitude has been noted as problematic.

mauiman Responses To Yahoo Customer Feedback

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

I ordered a dress, and when I receive it, it was too small, so I requested information via email on an exchange. I received email very quickly from the owner of the store, with quick easy instructions on exchanging the dress for another one. I ordered the new one and when it came in the mail, it fit me perfectly. My money for the first dress was refunded quickly. All around, great customer service, and I would definitely buy from this company again. Thanks so much! 

Melissa J. / Millbrook, AL

mauiman Customer's Communicate

Mr. Steinborn:
I recent received a dress a Princess Spaghetti sun dress.  I love it.  It fits perfectly.  The color and everything was wonderful.  I loved it so much, I have ordered another dress. 

E. Bradshaw – Memphis TN

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Body:I was thrilled to be able to purchase extra fabric that matches my fiancé’s shirt to make my wedding dress. MauiShirts.com went out of their way to assist me and make my dream come true! Thanks!  Denise D. / San Diego, CA

mauiman Customer's Communicate

Rating: Excellent

Price Rating:Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Mr. Steinborn,
Thank you so much for taking the time to talk to me about this order. As we discussed, this order is to replace the larger dress I previously ordered from Amazon.com.

Thanks again!
Donna M., St. Joseph, IL

The customer service was OUTSTANDING!! Would highly recommend MauiShirts.com.

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Always a great company to deal with – thanks again

Wendy S. / Lake Havasu City, AZ

mauiman Customer's Communicate

Rating: Good

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

I absolutely LOVE the dress! It is fun, and dang cute!

I did have to go a size up from what I normally wear.

They shipped FAST!

Customer service was above average!

Did I say the dress was really cute?

Thanks!  J. W. / Sumner, WA

mauiman Customer's Communicate

Awesome! Mahalo nui loa to "JZ" for the customized help with the backorder and finding acceptable replacements within the same price range. Great customer service!!

Aloha,

Sue Goulet

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

The shirt I ordered came quickly and the quality is outstanding.

Sue K. / Gold Canyon, AZ

mauiman Customer's Communicate