The ungrateful customer – Responding to untrue feedback in the public forum
Rating: Good
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease of Purchase Rating: Good
Customer Service Rating: Good
Copy of his information on the order:
May substitute different color in same style or substitute 1050’s Automobilia style, if necessary. Need by June 7th, please.
Nice looking clothing, easy ordering process. the only problem was that I had requested delivery by June 7th (to make a birthday date) and the goods arrived a day late.
William K. / Valencia, CA
Here is the U. S. Post Office report:
Detailed Results:
Delivered, June 07, 2010, 3:04 pm, FORT COLLINS, CO 80525
Sorting Complete, June 07, 2010, 11:06 am, FORT COLLINS, CO 80525
Arrival at Post Office, June 07, 2010, 4:37 am, FORT COLLINS, CO 80525
Processed through Sort Facility, June 06, 2010, 8:27 pm, DENVER, CO 80217
Processed through Sort Facility, June 04, 2010, 9:24 pm, HONOLULU, HI 96820
Shipment Accepted; June 04, 2010, 9:56 am, LAHAINA, HI 96761
Electronic Shipping Info Received, June 03, 2010
This is the kind of customer we do NOT want to do business with. Where is the Aloha?
We bust our butts every 7 days a week, work 12 to 14 hours a day, picking, packing shipping customer’s rush orders who, for unknown reasons, do not read. The shipping information can be found on the top area of all 3,500 pages of the web site. It there when you check out. It is hard to miss with a drop down menu when come into the web site on the front page. You are asked if you need your order in your hands in ten days or less to pick 2nd Day Federal Express as your shipping option. The shipment was delivered on time by the Post Office, yet he had to put his BS into the public forum even if it was untrue.
My goodness we stock over 26,000 shirts and dresses. We ship from an island in the middle of the Pacific Ocean. Show some respect. It is impossible to stock every print, in every style, in every color, in every size ALL OF THE TIME. Everything we offer is made in limited quantities in Honolulu. He got a super quality, fantastic print, on time and is not happy. It’s the little thing in life that are important. I don’t like liars and I don’t like ungrateful people. I don’t like people who use the public forum to denigrate our hard work . His email name has been taken off of our monthly specials mailing. His attitude has been noted as problematic.