MauiShirts Blog

Notes for the record:

(1)   Customer purchased the shirt June 30th.

(2)   Request to return received Sept. 8th.

 

MauiShirts observations: It seems somewhat unlikely that this shirt in question was washed only once. I know if I bought a new shirt I would have wanted to wear it the moment I received it. I suspect this shirt has been washed not once, but several times in a washing machine.

 

 

Customer’s Comments: At 09:23 AM 9/7/2008

 

 

 

 

 

 

Aloha, 

The first time I washed this shirt, the seam around the collar split and the fabric has started to ravel.  My husband loves the shirt.  Will you please replace it?   Leaves New Men’s Shirt  MS185   /  51.90  Available-Selections = Black – 2X

Thank you.
joan / Benicia, CA

 

MauiShirts.com Replies:

 

Aloha,

Thank you for your email. Although I sympathize with the situation, I am unable to accept washed, worn clothes for exchange or return. I will offer you a 50% discount on the shirt.

 

Use this code: MS5050. It is valid until end of day Sept. 17th. This code entered into the Order Form will take 50% off the price of the LEAVES Men’s shirt.

 

If the shirt was sewn incorrectly or there is a some flaw in the manufacturing, the shirt would be replaced at no cost. If you think this is the case, then please, send it back for replacement.

 

If the shirt has been washed in a washing machine without proper care, it will have these sort of thread unraveling issues. 
Here is the link found on the bottom area of all pages of the web site on how to wash and care for your rayon shirts:
http://www.mauishirts.com/careandcleaning.html

Customer replies:

At 09:23 AM 9/7/2008, you wrote:

That’s a damn expensive shirt to fall apart the first time I wash it!  I just published this review on http://www.epinions.com/.
MauiShirts is great when you place an order except their restocking fee.  They are good about replacing wrong sizes and have a very liberal and long exchange policy.  However, they don’t stand behind their merchandise.  I spent $50 for a Hawaiian shirt for my husband.  It looked great, but the first time I washed it the collar seam failed, the fabric frayed and all that MauiShirts offered me was 50% off on the same shirt if I bought another one.  I was once a happy customer who recommended this site to their friends.  Not any more.
Joan

MauiShirts responds:

Aloha,

The fees for re-listing, handling and re-stocking and how we accept returns is on the top area of all 3,000 plus pages of the
web site. http://www.mauishirts.com/exchange-returns-help.html

This information drops down on the front page. You are asked to read this information before you place your order to avoid this sort
of discourse.  If, indeed, the shirt was made incorrectly, or it was flawed in any way, it would have been replaced at no cost to you. I have stated this in clear
and easy to understand language.  It, also is stated here: http://www.mauishirts.com/exchange-returns-help.html#wrongItem

It is now obvious, I suspect, that you are mad because of you did follow the washing directions. You washed your shirt in your washing machine incorrectly
and will not admit it.  You failed to read all the information that is almost impossible to miss. The link on how to take care of your hand made rayon shirts
and dresses is on the bottom area of all pages of the web site. http://www.mauishirts.com/careandcleaning.html

The information about hand washing  is also on a label inside the collar of the shirt.

Now you have become a vindictive, angry customer.

MauiShirts reserves our right not to business with you again.

I have added your comments to the MauiShirts.com blog for public information as you have done to us on opinions.com.

You, of course, may also place your comments on our blog to further vent if you so desire.

I have offered a new shirt to you for 50% off. I would have probably paid the shipping, but since you have taken
a stance with an attitude that somehow we have failed, all offers have now been rescinded.

Sincerely,
Mickey Steinborn

Adrienne Uncategorized

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We are having a luau-theme party for my daughter’s first birthday and ordered clothes to make the experience more ‘authentic’.  Everything received is great quality and arrived within days of ordering.  Many referrals have been made for our guests to also party in true Hawaiian style.

Thank you!   Samantha T., Danbury, CT  

Adrienne Uncategorized

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We moved up our Beach Wedding date and needed to get the family outfitted fast! The order was placed and arrived in North Carolina so fast. It was easy and our family of 5 with 3 of them teenagers…all loved and agreed on the Hurricane Wedding series. Everything was perfect and we love the quality of the shirts and dresses. We will buy again and again from MauiShirts.com .Thanks so very much!!!

Lauren H., Morrisville, NC

Adrienne Uncategorized

I have seen many heavyweight people who had tattoos put on their bodies when they were younger and thinner.  Some of the tattoos were obviously small birds or geckos.  Not any more.  Now their tattoos look more like distorted chickens or alligators.

Young people beware:  what may look fashionable on you today may not look so great tomorrow.

Maui Blackie Gadarian

blackie Customer's Communicate Blackie's Blog Stuff

Hello there,  I just want to take a minute to thank you for my recent order of 3 dresses. 

      I love them so much.  They fit beautifully and are so comfortable.  I received them in less than a week after I ordered them and I’m all the way in Virginia.

Thank you, once again.  I will keep recommending your clothes/site to all my friends.

Sincerely,  Trena Heilenday

Adrienne Uncategorized

I’ve been an entrepreneur and successful businessman for over 50 years. I have established many successful businesses. MauiShirts.com celebrates ten years of on-line success this year. I have always relished competition and respected my competitors. I normally ignore such trivia, but now and again I feel I must defend myself against such an affront. I am reacting to a competitor who has stepped over the line. Peggy Hillen and Charles Stankovich have slandered my good name and my respected business. I found their tripe when doing a Google search of my name. Here is the link to their on-line garbage: http://hawaiianalohashirts.blogspot.com/2007/05/delete-links-to-maui-shirts.html

These people have besmirched, defamed, and insulted me. They have defiled the MauiShirts.com web site and attempted to soil my hard work with twisted commentary. I’m speaking of the owner of a web site and a manager of the web site named waveshoppe.com, Peggy Hillen and her manager Charles Stankovich.

It was thoughtless to take snippets and excerpts from my blog and then have the audacity and unmitigated gall to ridicule my business with their humorless misinterpretations. Peggy Hillen and Charles Stankovich are the epitome of disrespectful rudeness. I don’t know what Peggy Hillen and/or general manager Charles Stankowich were thinking or what they were smoking, but their comments taken out of context from my blog are simply stupid and asinine. Here is a list of a few words they used in their mindless contemptuous blog to malign me: atrocity, shameful, rude, vindictive, vicious, and stupid. And, then they go to tell people not to link to mauishirts.com. MauiShirts.com does not solicit link relations. MauiShirts.com is a high ranking web site in any search engine on the planet. MauiShirts.com did not get there by linking. Mauishirts.com got this high ranking because of content. MauiShirts.com is a success because of repeat business and loyal customers who can see though Peggy Hillen’s and Charles Stankovich’s bullshit.

I visited their web site, waveshoppe.com, to see what kind of people could concoct such crap and toss it at me. What was their motive? I can only guess that they are envious, jealous and spiteful of MauiShirts’ success. It is a fact that there is only one other web site with a search of Hawaiian Shirts that receives more unique visitors than MauiShirts.com. That web site is Hilo Hattie. The web site owned by Peggy Hillen and managed by Charles Stankovich receives less than half the unique visitors, daily, weekly, monthly or yearly as MauiShirts.com. The prints, for the most part, offered on the Peggy Hillen web site are tacky designs and pedestrian at best. Their polyester prints would never be advertised on any of the 3,000 plus pages of Mauishirts.com. I would guess that house maids, hotel workers and such would be their main buyers. Their prints belong in a supermarket or swap meet. You will not find their prints in high end boutiques or department stores along with Paradise Found or R. J. Clancey labels as offered by MauiShirts.com. Their offer of free shipping is nothing but hype. Their on-line prices of the few Paradise Found or R. J. Clancey shirts they do offer, apples to apples, are priced $ 3.00 to $ 10.00 higher per dress or shirt than MauiShirts.com. So, pay more and get free shipping! They must think people are suckers and can’t see though such cheap trickery.

The reputation of MauiShirts.com, unlike this competitor’s web site, is up front and easy to view. MauiShirts.com is in the top 3% of all of Yahoo in customer satisfaction. MauiShirts.com maintains a 95% to 100% positive customer satisfaction on Amazon.com and EBay. The Yahoo customer comments are on the top left of all 3,000 pages of the MauiShirts.com web site.

Peggy Hillen and Charles Stankovich should be ashamed of their selves to stoop to such tasteless, crude and shoddy business tactics. Shop at waveshoppe if you like, but consider this. Peggy Hillen and Charles Stankovich are simply hebetudinous. Look it up. It means dense, blockheaded, thick-witted and lacking in intelligence.

Mickey Steinborn

Adrienne Uncategorized

I intend to contact seller…I’m thrilled!. I was born in Aiea. I bought this for myself for my birthday with a gift certificate from my anake. It came early so she’ll get to see it. The quality far exceeds my expectations. Its sexy, yet very comfortable. I feel the winds caressing me…I am home. Thank you. the pictures really don’t do this dress justice. mahalo niu loa, E. Christine conway

Adrienne Uncategorized

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We found the web site by accident after looking for somewhere in England to buy Hawaiian shirts, I ordered two shirts for my husband on Tuesday by the following Monday they were delivered to Lincolnshire England. my husband is thrilled with the quality of the shirts and cant wait to wear them on holiday next month. we thought the service and quality was beyond expectation and we will most certainly be using MauiShirts again in fact my husband has told all his friends!thanks MauiShirts.

              Lorraine Lincolnshire England

Adrienne Uncategorized

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Maui Shirts customer rep., Leigh was very thoughtful to call and let me know that the item was backordered, and when it would be expected.  She saw that the item shipped out immediately so as to not delay a birthday gift.

Thanks Maui Shirts!!

Margaret Huntley / Hillsboro, OR

Adrienne Uncategorized

Rating: Good

Price Rating:Good

Shipping Options Rating:Good

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:OK

At the time of ordering 3 items, all were noted as “in stock”, one dress said 3 available.  The day after I ordered, I was informed that the dress was no longer available and that money would be refunded and the other two items shipped.  I was never offered the choice of substituting another item when there are many choices available (well, the web site says they’re available, but obviously, that doesn’t mean much).  I would have chosen another design and maintained my 3 item order.  I would not order something else separately as the shipping would be far more expensive than if they sent everything together.  I thought it was pretty rude the way they went about it and they cost themselves a $63 sale.  Foolish.  Too bad, because everything else was good.

Aloha,

Thank you for your Yahoo feedback.

I’m sorry you missed the important information; Friendly Helper
message that drops down on the main page as you enter the web site.

(It is very difficult to miss) www.MauiShirts.com

You are asked to read this information before you place your order
to avoid your sort of comments into the public forum.  
It is also mentioned in several places on the web site as well as on the bottom area of all
3,000 pages of the web site under each size chart: http://www.mauishirts.com/faq.html
This quote and much more is there for you to have read:
“It is impossible to stock all prints, in all styles, in all colors and sizes ALL of the time,
either in the Honolulu factories or in the Lahaina, Maui showroom. Please select alternate choices.”

We sell hand made items. (All items are made in very limited quantities.)

Things will, and do sell out, from one day to the next.
This information and more is on this page/link : http://www.mauishirts.com/shipping-and-general-information.html
This link is on the top area of all 3,000 pages of the web site.
Also when you check out you were asked to use the “Special Instructions”
box to select alternate choices or to request a phone call if something is
not available when you place your order.

Your order shipped quickly.
Your refund was issued immediately when the order shipped.
You received a $ 5.00 coupon in your shipment box.
There is a toll free number on the bottom area of all 3,000 pages of the
web site to call to check availability before you place your order.

Unfortunately the time difference makes it difficult,
some days, to call customers to offer alternate choices. Most
of the time when we do call it becomes a game of phone tag.
We ship 30 to 50 boxes per day. If we were to call every customer
that does not include alternate choices,
we would have limited time to pack and ship orders. 

We include the coupon to help defray this sort of event.

We are a small company with one full time employee and two part time employees.
Our prices are the lowest on the planet for Paradise Found and R.J. Clancey apparel.
We offer the greatest selection of these brands in all styles, sizes and colors.
No one compares or comes close.

I hope your next experience with MauiShirts.com fulfills all your expectations.

Adrienne Uncategorized