MauiShirts Blog

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent

Very good products at a very good price. Very fast shipping and excellent customer service. Recommended.

Marco B. / Trento, Italy

mauiman Customer's Communicate

Rating: Good
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:OK
Ease of Purchase Rating:Excellent
Customer Service Rating:Good

I purchased a dress and shirt (both Rayon material) from Mauishirts for a luau we are attending in Maui next month.  The quality of both items are superb!  Both were true to the size chart, as well.  Very beautiful material!!!  The prices were a bit high, but well worth it.  I will come back again.  Amanda S. / Lake Forest, IL

mauiman Customer's Communicate

Rating:  OK
Price Rating: OK
Shipping Options Rating: OK
Delivery Rating:Good
Ease of Purchase Rating: Good
Customer Service Rating: Good

Sizing seems inconsistent with most other brands of men’s shirts that I buy. Seems that what they call a 3X is really a 2X, 4X is like a 3X. And if they want to keep their size charts the same they should recommend buying one size larger than usual and should consider making a 5X.

In most other makers of men’s shirts I can buy a 3X. I purchased 4X from Mauishirts because cotton shrinks. Two shirts fit perfect but one was not as full cut. Perhaps using preshrunk cotton would help.

Otherwise love the shirts for pattern and color and shipping is quick.  M. V. / Anaheim, CA

RESPONSE:

This is the kind of customer comment that drives me crazy. Made in Hawaii Paradise Found and R. J. Clancey shirts have NO relationship to the shirts you buy in you local Mainland shop or, for that matter, any other shirt maker. Do not pay attention to this man’s inaccurate assessment.

I can not be any more informative. Please trust the size charts. The extensive SIZE CHARTS on the MauiShirts.com web site HAVE 100% ACCURATE MEASUREMENTS of each style of shirt and dress. There is NO inconsistency. The measurements, as clearly stated in each size chart, are measurements of the garment NOT your body. The size charts have stood the test of over ten years and thousands of shirt sales. Please READ and understand the size charts to avoid returns and exchanges. If you have size questions, please call. There is a toll free number posted on the bottom of all pages of the web site. (866-628-4626) 1-866-MAUIMAN.

If something is pre-shrunk the page would tell you. There are NO pre-shrunk fabrics used in R. J. Clancey, Made in Hawaii Men’s shirts. ONLY he T-Shirts have pre-shrunk cotton.

If you are buying Men’s 3X or 4X shirts, it would make sense to have no less than 3 inches to 4 inches of space between your chest and the shirt’s chest measurement.

If you wash them in HOT WATER, any cotton, including theses shirts, will shrink. Each box contains a information paper on how to wash your shirts in cold water and how to take care of your Aloha Wear. There is a link on the bottom area of all 3,500 pages of the web site called SPECIAL INSTRUCTIONS for Care and Cleaning.

Manic Mickey

mauiman Customer's Communicate, Responses To Yahoo Customer Feedback

Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

I really like the measurements posted to check that I ordered the correct size. Thanks   / Isolde D. / Cottonwood, AZ

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Greatest place to get your Hawaiian wear from, best shirt and dresses.

Robert D. / Mayetta, KS

mauiman Customer's Communicate

Their material & patterns on shirts & mu\\’mu mu\\’mus are exceptional! The packaging & shipping was superb & prompt. I did have to exchange items due to sizing; but, that was My fault, not theirs—they state, in several places, warnings about sizes. No Problem, however, I just went on line, & their customer service was great about returns/exchanges! I highly recommend this company!

mauiman Customer's Communicate

Here is a Yahoo Feedback from a recent customer.

I ORDER A PAIR OF SANDALS AND WAS DARKER THAN THE OTHER. SO WANTED TO EXCHANGE THE PAIR OF SANDALS. INSTAND MY MONEY WAS REFUNDED. THEN, I TURNED AROUND AND WANTED TO REORDER THE SANDAL AND THEY REFUSED TO SELL THEM TO ME. I WILL NOT ORDER NOTHING ELSE FROM THEM!!!!!!!!!!!!!!!!!!

The customer purchased a pair of sandals from our Amazon.com store. She sent an email request for a return because the top, center part of the sandals did not match. I replied to her that I was sincerely sorry that she received a pair of sandals that did not match. I asked her to send them back to Maui for a full refund. I told her I would replace them and ship them to her at our expense. When the sandals were logged in on Maui, myself and two employees, looked at the sandals to see what the concern was. The discoloration was imperceptible unless you put them in front of your face and stared at them. I could not replace them. I promised the customer I would refund 100% of her purchase and I would also pay for her shipping the shoes back to Maui. I refunded her purchase and sent her a $ 11.00 check for her return shipping costs. We do not see credit card data when an order is placed with Amazon.com. I could not refund more than she paid, hence the refund check. She called some time later and expressed further concern. My showroom assistant told her, in no uncertain terms, that all the remaining sandals were identical to the pair she returned. A couple of weeks went by and I noticed, by chance, another order from the same person placed on the Yahoo, MauiShirts.com web site. I sent her the email (below):

Aloha,

I apologize for any inconvenience.

I am unable to accept your order.

Your credit card transaction has been voided.

You placed the same order on Amazon.com May 24th.

Your transaction was refunded in full from the return of your purchase.

A check was sent to you for your return shipping costs.

You called and we explained to you that we can not improve upon the slight variation in the color of the sandal top.

All six pairs that we have in our stock are identical to the ones you returned.

I suggest you try http://www.zappos.com/

I think they offer the same sandal.

Mahalo, (Thank you),
Mickey Steinborn, President

A few weeks went by and I saw her negative remarks in the Yahoo public feedback forum.

After she published the Negative Feedback in the public forum, I sent her a response:
(I might have laid it on a bit thick here, but heck, this was one silly deal).
There was no further response from the customer.

Aloha,

What the heck is the matter with you?

Shouting too; venting your misguided frustration in the public forum is not good karma.

We told you when you called twice that all of the sandals do not match; once from the Amazon.com order and once from the Yahoo order.

We told you twice on the phone and in an email that all the size 8 sandals do not match identically.

Then you think you would be sly by placing a new order at the main web site.

You think we are crazy? Why in the world would we send you another pair only to have you send ’em back?

I even suggested you try another web site; Zappos.

I refunded 100% of your money 100% and even paid an additional $ 11.00 for your shipping back to Maui in the form of a company check.

I could not refund more than what you paid Amazon.com.
We do not see your credit card data when you place an order with Amazon.com.

Are you nuts? Why are you beating this dead horse?

You want blood from a stone?

This is one good story for my blog.
I love this sort of thing.
What great fodder you have provided for my readers.
They will get a big kick out of this story.

You can add some more of your shouting BS after I post this story.

You should be ashamed.
You are laughable.

The only thing awful is you.

mauiman Responses To Yahoo Customer Feedback

Got the shirts today.

They are great.

Thanks,

Rocky Taylor

mauiman Customer's Communicate

Rating: Awful
Price Rating: Awful
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease of Purchase Rating: Awful
Customer Service Rating: Awful

I ordered the shirts for a Hawaiian Luau party I had. The shirts never came in. They let me down. Good thing I had a back-up plan! :(   Renee G. / Allison Park, PA

Dear Renee G,

Do we look like the freaking Post Office to you?

Your complaint is with the Post Office not MauiShirts.com

We never let anyone down!

You selected U.S. Post Office as your shipping option.

It appears the Post Office has let you down.

You are requested in several locations on the web site to select 2nd Day Federal Express as your shipping option if you need your order quickly.

It is only $ 9.90 additional.

Our Federal Express charges are a fraction of what you would ordinarily pay on the Mainland.

We are the #1 Shipper of 2^nd Day Federal Express boxes from this island. We pass our discounted rates on to you, the customer.

We ship from an island in the middle of the Pacific Ocean. Things shipped via the Post Office never go directly to the Mainland. All parcels fly to Honolulu and then to the Mainland.

You are asked to select 2nd Day Federal Express if you need your order in your hands in 10 to 12 work days or less when you placed your order on the check-out page.

You are asked to tell us when you need the order in your hands on the check out page and the general information page in case we need to expedite it for you.

You never called and made inquiry as to where your order was.

You would think that after 3 or 4 days past you would be on the phone asking the status of your order. You received the Delivery Confirmation when the order shipped. Tracking your order is as easy as can be. There is a U.S. Post office web site and on the bottom area of all 3,500 pages of our web site is a Post Office link to track your shipment.

We would have been happy to re-send the order via 2nd day Federal Express so it got to your Luau party on time.

The use of a little common sense would have worked for you. A simple free phone call inquiry for assistance would have saved your day. To place such nonsense in the public forum because of your frustrations with the U.S. Post Office is just wrong.

Mahalo, (Thank you),
Mickey Steinborn, President
MauiShirts.com, Inc.

Here is the customer’s last response:

Nice response.  I can see why you suck at customer service. 

Renee G.

…..Just another day on Maui, living in Paradise.

In the words of our founder: RUSH and ALOHA WEAR DO NOT BELONG IN THE SAME SENTENCE.

mauiman Responses To Yahoo Customer Feedback

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Mauishirts.com is among the best merchants I’ve ever shopped at.
Top flight customer service!

K. R. / Catonsville, MD

mauiman Customer's Communicate