MauiShirts Blog

Aloha,

Normally I do not respond to a Yahoo customer feedback.
I’ve made an exception with your comments. I’m somewhat appalled, insulted by your comments in the public forum.

By default, MauiShirts.com enables Yahoo to request a feedback. It is not a service I set up for you to make up stories and type in untruths. It is there for honest comment and criticism.

Your "awful" comments stand out like a sore thumb amongst hundreds of happy customers. MauiShirts.com resides within the top 3% of all of Yahoo merchants with positive customer feedback.

What would cause you to offer such nonsense into the public forum? There is an accurate size chart on ALL pages for every print and every style on the web site.  No other web site on the planet, or any web site selling made in Hawaii clothing, for that matter, offers such extensive size charts. How could you miss the information?

How could you rate the price awful? No one forced you to make the purchase. You must have seen the price when you placed the shirt into your shopping cart. You had to see the cost when you received your confirmation within a few seconds after you completed your order. You purchased a custom made print. No one else offers this ladies shirt print or style in a SIZE 24.

How could you rate customer service awful? You never spoke with anyone or emailed me with any concern.

There is nothing "MISLEADING" what-so-ever on my web site. All the information and much, much more is at your fingertips. One only needs to took a few seconds to read it.

I almost plead with people to read the site’s information from a drop-down menu when one enters the web site from the front page. There are links on the top area of all 3,500 pages. Everything you could possibly ask about is there.

I allow six (6) months to make an exchange.No one selling made in Hawaii clothing offers such extensive exchange privileges.

I notice you have purchased a previous order; a 5X Men’s shirt; Order # 26251, February 25, 2010. If MauiShirts.com was so awful, why did you come back to make a second purchase?

I have dealt with people of all ages and sizes from all parts of the world with a spirit of Aloha for over a decade. I am baffled that my shipping department shipped to you in the first place. It will not happen again. You paid with an "unverified" PayPal account. I have blacklisted your email address. I will request that Yahoo delete your silly, untrue feedback when and if it publishes. Any further comment from you will automatically go into the trash spam folder on the Yahoo servers. I have blocked both IP addresses from your current and previous Order.Your entry into my web site will be blocked.

You are not the kind of person I would ever want to come in contact with again..

Mahalo, (Thank you),
Mickey Steinborn. President

—–Original Message—–
From: M. G. – through Yahoo! Shopping   
Sent: Monday, May 17, 2010 9:59 AM
To: mauiman@mauishirts.com
Subject: Customer feedback 

To view this order follow this link:

https://us-dc1-edit.store.yahoo.com/RT/MGR.mauishirts/order/32602

Rating: Awful

Comments:

Price Rating:Awful

Shipping Options Rating:Awful

Delivery Rating:Excellent

Ease of Purchase Rating:Good

Customer Service Rating:Awful

Title:

Body:MISLEADING and therefore not enough information about the SIZEe of the garments (shirts) was included before the purchase. It taught me to shop where returns are allowed. I will not recommend this site to anyone.

mauiman Responses To Yahoo Customer Feedback

Letter to the Editor:

Some of us have noticed modern day baby strollers at the airport or various public places.

Baby strollers are getting as large as Volkswagens. They seem to be large enough to have stereos, auto-bottle feeders, cell phones, diaper containers, toy boxes, and room for a friend.

We can live with them most of the time except when frantic parents find out the stroller won’t fit in an airplane. They clog the entrance to the plane, then end up stuffing the contents of the stroller in the compartment over our heads. It’s like stuffing a marshmallow into a ketchup bottle.

My solution: have certain airplanes for adults only. I’ll even pay extra for that.

Humble Blackie Gadarian

blackie Customer's Communicate Blackie's Blog Stuff

Rating: Excellent

Comments:

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

This has been, hands down, the best online shopping experience I’ve ever had; and I buy much of my wardrobe online. When I had specific questions I called the contact number given, and received the MOST courteous service. My order came exactly when MauiShirts said it would, was beautifully packaged for shipping, and in perfect condition on arrival. I ordered the long tank style 180 dress and matching women’s blouse in bamboo paradise. Although the online page notifies the viewer of the heavyweight rayon fabric, my daughter-in-law and I found this outfit to be just perfect, with a high thread count, and sheen like a pure silk fabric. We are stunned by the quality of this garment, and immediately went back online to order a second! Plus-size ladies take note: this site is for you if you are looking for beautiful classy aloha attire. This outfit was for my son’s wedding, and I received many compliments! THANK YOU MAUISHIRTS! 

Marilyn K. / Kaneohe, HI

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I ordered my shirt on a Sunday and requested two-day shipping. My order was processed quickly and I received it as expected. I was very happy with my purchase and will probably order again.

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I’ve been well satisfied with all of the products purchased from MauiShirts. The online catalog is easy to navigate. The images and verbal product descriptions are accurate. The prices are very competitive. Sizing has not been a problem, so I’ve not had to send anything back for exchange. Product quality and order turnaround time is excellent. I will continue to shop MauiShirts.   Robert H. / Ooltewah, TN

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Have ordered from Maui Shirts before! They are excellent on all counts!

I love this company!

I can’t believe how fast they got an order from Hawaii to Rhode Island !!!

Susan W. / Kingston, RI

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Great customer service, a very good selection of Hawaiian shirts, and fast delivery. I would recommend Maui Shirts to friends and colleagues.

Stephen W. / Ottawa, Canada

mauiman Customer's Communicate

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I am a repeat customer of MauiShirts and will continue to be in the future. They are a great firm to do business with.   Michael L. / Owensboro, KY

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Shipping was less than a week from Hawaii to Ohio. I was nervous about ordering my fiancé’s wedding shirt on-line but I couldn’t be happier. The shirt is just like the website and the quality of the shirt is awesome. Great purchase and very happy.   Kristen B. / Strongsville, OH

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I have never shopped with anyplace online that gave such detailed information about their garments!!! To have not just the size but actual measurements of the garment in each size enabled me to choose a size I would not normally have chosen. The fit was perfect and exactly as stated!

Thank you so much for such detailed information!!!!    Linda S. / Tucson, AZ

mauiman Customer's Communicate