MauiShirts Blog

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

I have purchased merchandise from Mauishirts in the past and really liked the merchandise, service and fast delivery.  I have and will recommend to others.  They are great to do business with and will purchase from them again. 

Thank you!  MJW / Lehighton, PA

mauiman Customer's Communicate

Rating: Excellent
Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

A pleasure to deal with this company.

The shirts I purchased were of good quality though a bit expensive as was shipping.

I had to return some items due to size and the refund was credited quickly.

I would certainly order again.   B B / Huntington, CT

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Absolutley the easiest online shopping experience.

All of the relevant information is easy to find on the site.

K L / Pottstown, PA

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

The dress I ordered was more beautiful on me than it looked online.  The quality was great and the fabric feels wonderful. My order arrived in only 5 days!  Much quicker than I expected but my item was in stock.
Thanks and keep making great Hawaiian clothes!

K A / Nederland, TX

mauiman Customer's Communicate

First Email Received: 6:00 a.m. Thursday, 04/30/09.

I placed this order on 4/23. it is now 4/30 and i haven’t received the dress or a shipping confirmation email. Please let me know! I’m getting worried. My niece’s birthday is Sunday. Thanks again KK / Lahoma, OK

Response to the email above:

I’m just reading your email; 6:30 pm Maui time, Thursday.

Gosh, I don’t know what to say.
Your order was never processed. (I thought)

I do not know why.

This has never happened before.

I’m embarrassed.

I see that the credit card was charged, but the order was never printed.

(I still can not locate the original paperwork)

The dress is not in our hanging stock here on Maui.

I can ship the dress tomorrow from the Honolulu factory, but unfortunately there is no Saturday Delivery from Honolulu to Oklahoma.

The earliest the dress can get to you is Monday.

I will ship it if you want me to and I will pay for the shipping.

I will refund your $ 19.80 shipping charge.

I see that you have used a very old coupon code MX1010.

Might I inquire where you received this coupon?

I sincerely apologize for this mishap.

What would you like me to do?

Response from Oklahoma to the email above:

Hello. I just wish I would have inquired earlier. I guess ship the dress; I’ll just have to apologize for no birthday present. I can’t order one from anywhere else this late and get it by Sunday.

The coupon code was from 4/13/07, order #15231, when I ordered a dress from you (for the same niece, actually! (LOL) and when I received it you had sent a small although I had ordered a medium. It was too late to return and get another for her birthday, so I kept the dress for me (I wear a small) and bought her something else last-minute. I guess ordering gifts for her from your site may be bad luck. You gave me that coupon code over the phone to use if I would ever order from you again. If it’s too out of date, that’s fine, let me know. I was in Maui last year, and actually bought some dresses from your store in person. She wants a Hawaiian dress every year. Anyway, yes, ship the dress, she picked it off your website and has her heart set on it. Thank you.

I’m really puzzled about this. I looked and looked, and thought and thought and did an hour or more of paper flipping and research. I found the delivery of the dress from the factory on the 23rd. And, then I found the shipment notification from Federal Express. Eureka! The package was delivered.

My reply to the customer after locating the information and tracking number:

Federal Express says the package was delivered on the 29^th !?

Did you receive the package?

Reply from Oklahoma to my email of discovery: (The good stuff)

Okay, after getting your message that FED EX delivered the package, I spent my lunch searching my farm. YES, it was delivered. They left it in an old stock tank that has a lid on it to keep critters out. But FedEx is famous for leaving packages in odd places around here. I should have known to check the old stock tank over by the cellar?!?! They used to at least leave notes on the front door when they did stuff like that. But yes, I apologize, I did get the dress. And the box got wet, but the dress was in the plastic, so it looks okay. Thanks for everything. Let me know if that discount code wasn’t good since it’s been 2 years ago. Thanks again! Dr. Kristy

Final response to the customer:

Aloha,

I’m so glad I packaged it in plastic.

My showroom girl said, and I quote: “How many bullets did I dodge on this one”. Hehe

Wow; Some story.

Thank you for your response.

You are a valued customer.

Mickey Steinborn

mauiman Customer's Communicate

I just wanted to email you and say thank you for everything. I am extremely impressed by the professionalism your staff exhibits. I have run my own business for many years and I wish I had things down as well as your company. I really appreciated the fact that the president Mickey came on the line to talk to me and Judi was just well, what can I say, she is just Awesome. I Will be referring customers your way every chance i get. Thank you again for everything. Roxie Cooper One of many HAPPY Customers.

Here is a photo Judi of our Customer Service Dept.

RC / Sacramento, CA

mauiman Customer's Communicate

Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent

Always happy with quality of shirts, either for women or men. Love the unique, exotic prints. Delivery within days of placing the order….love this site!

GB / Reseda, CA

mauiman Customer's Communicate

Love my Hawaiian shirt and MauiShirts is the best. Will definitely order more. I get compliments wherever I go. Perfect for California weather.

Glenn in Long Beach. California

mauiman Customer's Communicate

So cute!

Fits perfectly, easy to wash and iron.

Arrived very quickly.

E/R Berkeley, CA

mauiman Customer's Communicate

Letter to the Editor:

Only in America. Our government has demanded that car manufacturers stop building so many SUV’s and trucks. Instead, the government wants car companies to build small economical cars.

These small cars would be for most of us big fat citizens. Where could we put our baby strollers, ice chests, groceries, golf clubs, etc?

Meanwhile in Washington, DC, congress, politicians etc. are driving SUV ‘s and sitting in the rear seats of limousines.

It’s the old expression again: “Do as we say, not as we do.”

blackie Customer's Communicate