MauiShirts Blog

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

I always enjoy doing business with Mauishirts.

Conrad C. / Beaumont, TX

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Love their shirts–top quality and made in America. My favorite all-time is the Magnum PI shirt:)

Brett E. / Austin, TX

mauiman Customer's Communicate

Rating: OK
Comments:
Price Rating:Excellent
Shipping Options Rating:Good
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Good

THE SIZES I GOT DO NOT FIT. THIS IS THE SECOND TIME I BOUGHT DRESSES FROM THEM AND THEY DO NOT FIT. I ORDERED 1 MORE TIME AND I HOPE THEY FIT.THEY DO NOT MAKE IT TO WHERE YOU CAN UNDERSTAND THE SIZES. I WEAR A XL OR XXL AND I ORDERED THOSE SIZES AND THEY DID NOT FIT. KNOW I HAVE TO FIND SOMEONE TO BUY THEM OR GIVE THEM AWAY. BUT I ORDERED 1 MORE TIME AND I HOPE THEY FIT. I NEED THEM FOR WORK.

                        THANK YOU / Diane P. / Lacombe, LA

RESPONSE:

I admire this person. She loves the dress print and style. The solution would be to USE THE SIZE CHART or call the toll free number and one of our lovely showroom ladies will assist you. There are no two dress makers on the planet that can agree on sizes. The size charts on the MauiShirts.com web site pertain to our dresses and have no relationship to any other dress maker, style or manufacturer. All dresses are made in very limited quantity in Hawaii.

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: OK
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

This is the 3rd shirt I purchased from MauiShirts. Excellent customer service and fair prices. Great selection and hassle free returns if need be but I doubt you’ll want/need to return items, a very pleasurable experience buying from them. Delivery was relatively fast considering the shirt came from half way around the world to get here!   Richard P. / Farmingdale, NY

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Excellent value for the money. The Magnum Tropic Bird red Aloha shirt was much higher quality than I expected. Ordering was a breeze and the shirt was delivered, as promised, in a timely manner.

Paul
Fort Myers, FL

mauiman Customer's Communicate

Rating: OK
Price Rating: OK
Shipping Options Rating: Bad
Delivery Rating: Bad
Ease of Purchase Rating: OK
Customer Service Rating: Bad

The order was placed, but was not "processed" for two days.  What good does it do to have priority shipping if the order is not a priority?  They do warn you of this, but if it happens with every order they should say it will ship when they feel like getting around to it.  Response time to email inquiries was next day or later.  Does not allow UPS shipping so goes snail mail or Fed Ex.  Price was not cheaper than other seller’s who ship sooner and respond faster, so why bother with them.  James H. / Savage, MN

RESPONSE: I sure wish I could respond to this customer in the Yahoo public forum. MauiShirts.com, by default, allows Yahoo to ask our customer’s to rate us, but Yahoo does not let us respond to their comments. Hence this blog. I’ve read worse comments, but this one, touched me in a sore spot. SHIPPING!

Above, are comments from one recent Yahoo customer’s feedback. I think he is an unthankful customer. I think the Minnesota cold gave him brain freeze. Wow, two days to process and ship an order. Egad! And, oh no, a whole day to answer an email. We bad.

I don’t think this customer would be happy unless I flew to Minnesota and hand delivered his freaking shirt and gave it to him gift wrapped and for free. This guy is simply full of BS. I always wonder why someone would write such dribble and be so mean in a public forum.

NO other web site ships faster and responds quicker. If he was so unhappy with the price, the service, cost of shipping and how his order was to be shipped, why did he bother buying the shirt from MauiShirts.com in the first place? Why, I’ll tell you why. MauiShirts.com price was much lower than anyone else. And, I suspect, no one else had exactly what he wanted.

The shipping information link is on the top of all 3,500 pages of the web site. We do NOT ship “snail-mail”. We ship “Priority Mail”  and 2nd Day Federal Express. You are asked to read the shipping information with a drop-down notice that is impossible to miss, when you come into the web site.

Every order, as exemplified in dozens upon dozens of customer’s feedback, ships quickly. That is a fact.

This customer placed his order after hours on Tuesday. He selected 2nd Day Federal Express. This is the exact wording on the shipping option he had to have read when he checked out with his shopping cart: 2nd Day Air DOES NOT necessarily mean you will receive your order in 2 days! We ship from an island in the middle of the Pacific Ocean. Nothing ships from Maui and goes directly to the Mainland. Everything makes a stop in Honolulu.We simply can not process and ship orders any faster than we do.

The customer got hold of a $ 6.00 discount coupon, (darn), and used it for the purchase of an already discounted shirt. The same shirt sells for $60 to $75.00 at any retail or on-line aloha shirt shop. He purchased it for $ 48.90. Where is the Aloha?

The shipping cost for 2nd Day Federal Express was only $ 19.80. The price we charge for 2nd Day Federal Express is about 40% to 50% less than what you would normally pay for this service.

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Have ordered from them before, and both times, Mauishirts.com have been great!  Lots of selections, easy to order (love the PayPal option), and shipping is pretty quick.

Will order from them again!   MK / San Antonio, TX

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Thank you for all the help you gave me.I will be buying lots of fun shirts for Christmas.

M & M S / Springdale, AZ

mauiman Customer's Communicate

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Great service!!!  Nice clothes!  Great size range includes several "Plus" sizes…But do realize that, on LADIES sizes, the measurements provided by the vendor are the size of the actual garment:  i.e., if you have a 44" chest measurement, you should order a shirt/dress a little larger than that…if you expect to move.

The fabric designs are fabulous and there are many themes beyond the usual "tropical vegetation" shirts.  I’m hoping to get the New Orleans shirt for Mardi Gras and the winter holiday patterns are clever and nice looking.

Due to the location, shipping may seem a little higher than some places, but they’re very helpful if you are having difficulty with your purchase.  The representative I talked with, Mickey, could not have been more pleasant and easy-going.

I have one suggestion:  I’d like to see, online or in the packaging, some diagrams for different ways to tie a sarong.  (One of my choices had been the "sarong and a half" and I found the "half" especially puzzling to don.)

All in all, a great vendor.  I look forward to future purchases and have already recommended many times!  / VF / Tuckahoe, NY

mauiman Customer's Communicate

Hello Mauiman,

My name is Jonathan Fala and I recently ordered and item with your company.  My fiancé and I order a dress that needed to be exchanged for a different size.

The dress was beautiful but upon receipt, realized we needed to do an exchange.

Many times in business, great customer service unfortunately lacks acknowledgements from satisfied consumers.

We wanted to take the time and inform you that your representative Charlene was a great help in facilitating us with what we needed and is an excellent reflection of your firm. We not only reconciled our original order but placed a new order item.

Thank you for providing excellent products and customer service that sustains the success of every company and heightens consumer satisfaction!

Thanks Maui Shirts!

J. F. / Manteca, CA

mauiman Customer's Communicate