MauiShirts Blog

I ordered this outfit for my sons 1st B-Day Luau Party. I can’t tell you how cute the Hawaiian shirt is! The outfit was so cute I got my sons first year pictures taken in it! The quality was excellent and the size was on-point. I would definitely recommend buying from this company again!    Julie / King George, VA

Boy’s, infants, babies, toddlers, young boys Hawaiian Clothes

mauiman Customer's Communicate

Men’s RJC Aloha Shirts:

Hawaii Aloha

Hawaiian Paradise Legends

Rating: Good

Price Rating:Good

Shipping Options Rating: Good

Delivery Rating: Bad

Ease of Purchase Rating:Excellent

Customer Service Rating: Good

The shirts were very good, the issue was that the order was (as communicated) processed and shipped a week after I placed the order.   Paul S. / Linthicum Heights, MD

RESPONSE:

Aloha,

Thank your comments in the public forum.
Your order was delayed and placed on hold for one day for two reasons.
You processed your order on a Sunday, Aug. 29th.

There is no shipping service from Maui on Sunday.

Your order shipped on Tuesday, Sept. 2nd.
(1) Your payment with PayPal was with an "Unverified" account.
(2) Your shipping address is "Unconfirmed"

The order was held up one day for review.

The order simply could not have possibly shipped any quicker unless you had selected 2nd Day Federal Express. We ship from an island in the middle of the Pacific Ocean.
Nothing ships from Maui direct to the Mainland.
http://www.mauishirts.com/shipping-and-general-information.html

There was no indication you were in a rush.
No information was included within your order.

The information about a delay when paying with an unverified and/or unconfirmed PayPal account is stated on the check out page and http://www.mauishirts.com/shipping-and-general-information.html. It is also linked on the top of all 3,500 pages of the web site.

We are very sensitive to "BAD" comments placed into the Yahoo public forum.

If you require a rush order, please call ahead to check stock, select alternates or type this information into the "Special Instructions" below where you enter your email address on your order form.

Mahalo, Mickey Steinborn,

President,
MauiShirts.com, Inc.

mauiman Responses To Yahoo Customer Feedback

Men’s RJC Cotton Hawaiian Shirt:  Hawaiian Symbols = Red

Men’s RJC Cotton Hawaiian Shirt:
Hawaiian Statehood

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

They took care of me in an efficient and professional manner. I am very pleased with their service and their Superior Quality of their merchandise. Thanks Frank / Medinah, IL

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

These guys are great! I have bought many shirts from then. The quality of the shirts and the service has always been excellent! I will continue to buy from them.   David L. / Albuquerque, NM

mauiman Customer's Communicate

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

…. a perfect experience     Brain B. / Indian Head Park, IL

mauiman Customer's Communicate

I just wanted you to know I think your shirts are awesome! When I took them out of the box I immediately held them up to my nose to see if I could smell that clean, sweet Hawaiian air ~~ sure enough, they smelled great. I’ve worn two of the shirts and washed them, per the instructions and they still look great and fit great.

Thank you so much for my shirts, you made my week 🙂 Aloha, Pam / Palmdale, CA

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Top quality shirts, great selection, and very quick shipping to mainland from Hawaii! Excellent all around! 

Daniel O. / Moscow, ID

mauiman Customer's Communicate

Aloha good customers,

I don’t know why you folks do not read the information that is before you. There are Information links on the top of all 3,500+ pages of the web site. There is a What is in stock information link on the bottom area of all pages. Please take a few seconds and read the stuff before you place an order. You will be glad you did. Shipping information, return, exchange, refund information, and everything else you could possibly want to know is there. After 12 years of doing this, we have added answers to every question we have received. It’s all there. All you have to do is read.

One ever occurring issue is the out of stock or sold out items. The problem is that It is impossible to stock every print, in every color, in every size all of the time. It just cannot be done. Think about it. All made in Hawaii clothing is made in limited quantities. These wonderful made in Hawaii shirts and dresses are not produced in China or Indonesia for department stores and mall shops in mass quantities. Some items created by Paradise Found are made in quantities less than 10 of each size and color. Things sell out. Fabric runs out.

Use the "Special Instructions" box of the order form when you check out. The box is below the area you enter your email address. Use the space to communicate.

Some notes –
(1) If you did not receive a copy, confirmation of your order, in your email, within seconds after you complete your order, then you must assume you have entered an incorrect email address. You will not believe how many customers do not type in their correct email address. Not only will you not receive a copy of your order, you will not receive the tracking number when the order ships.
(2) A signature will be required from you when the postman or the federal express driver makes your deliver if you have entered, non-matching credit card billing information. A signature will also be required if your PayPal account is not confirmed or your PayPal shipping address is unverified. A signature will be required if you pay with an American Express card. These things can and will delay the shipment of your order.

MauiShirts.com receives over 2,000,000 page views a year. We ship over 2,000 shirts and dresses each month. Please shop with confidence.  Because we are so far away, in the middle of the Pacific Ocean – Maui, we treat every order as a rush order. Call the toll free number if you are confused by the information or your need help. We answer the phones between 8 a.m. and 4 p.m. Monday through Friday.

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Online purchase was fast and easy. Item was available, ordering was easy and the item shipped faster than I could have hoped for. Excellent quality clothing as well. I would shop on the web site again, and would recommend them to friends and family. Thanks Maui shirts!  Rick J. / Duluth, MN

mauiman Customer's Communicate

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

EXCELLENT CUSTOMER SERVICE. I BOUGHT OUTFITS FOR BOTH MYSELF AND MY HUSBAND TO GET MARRIED IN. A FEW HOURS AFTER I PLACED THE ORDER, THEY PHONED ME TO VERIFY A FEW THINGS. THEY EXPLAINED EVERYTHING AND GAVE ME PLENTY OF OPTIONS.   Natalie G. / Thousand Oaks, CA

mauiman Customer's Communicate