Customer Service–Excellent
December 10th, 2010
Men’s Car Shirts, Airplane Shirts, Hot Rods, Muscle Cars, Military, etc.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I had a problem with my computer, when placing the order. Customer Service was very helpful with completing the order over the telephone. I have ordered many items of clothing from Mauishirts and have always been satisfied with the quality of your product.
Thanks again, Robert M. / Sterling Heights, MI
The best experience of any online store
December 10th, 2010
3,500 Pages of made in Hawaii Family Clothing
Shopping with you is the best experience of any online stores… Your products are fabulous, the way you pack and ship is extraordinary, and I’ve never had a problem whatsoever with anyone there… I feel lucky and privileged to have found you… as my new favorite shirt store!! Thank you. Glad to do business with you.
MauiShirts.com is THE best!
December 10th, 2010
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
MauiShirts.com is THE best! Their stock choices are wonderful and abundant, however, their customer service is over the top. I ordered 2 shirts, both of which were out of stock. They not only notified me that the colors I wanted were temporarily out of stock but offered me colors they had IN stock in case I wished to expedite my order by accepting another color. I opted to wait to see if one color came in, which it did, and they shipped it that same day. I’ve dealt with this store for several years now and am DEFINITELY a return customer. They’re professional, kind and actually care about their customer’s orders. I would definitely recommend this store to anyone.
Holly E. / Ahwahnee, CA
No Christmas cheer from the Plus Size Aussie lady
December 5th, 2010
Women’s Plus Size Hawaiian Dresses
Rating: Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease of Purchase Rating: OK
Customer Service Rating: Bad
My only negative comment is that there does not seem to be anywhere that one can log on to have a profile. I ordered over a weekend and before I realized the order had apparently gone through but I had no record of it and also my payment through PayPal had been initiated. After waiting for 3 days I sent an email to the merchant who did get back to me quickly stating that I would be notified shortly re my tracking number.
Perhaps I have missed something but this website is not very user friendly.
Other than the above problem I am delighted with my purchases and the exceptional quick delivery.
Response to “BAD” Customer service and “NOT USER FRIENDLY”:
I take umbrage from a two of her comments. We at MauiShirts.com are known worldwide for our friendly customer service. We pre-set, by default, the ability for the good folks at the Yahoo shopping network for you to rate your experience with us. We value all customer comments. We learn from this exercise. It is truly rare that someone would say our customer service is “Bad”. We go well out of our way to give you what you want. We try to apply Aloha to all that we do.
The confirmation of ALL orders is sent out automatically and received by ALL customers within a few seconds after any order is processed. If she did not receive a confirmation of her order, it would be a fault on her end.
There is a great time disparity here. As an example, when it is 11 a.m. in the morning on Maui it is either 7 a.m. or 8 a.m. in the morning the next day on Australia.
I’m not sure what this customer is referring to as a “profile”. What could possibly be not user friendly? The only unfriendly thing here seems to be some of this customer’s comments in the public forum.
This customer processed her order from Hackett, Australia on Saturday, Nov. 20th, 6:48 PM Maui time. Customer sent an email the next day, (not 3 days !) on Sunday 11:27 AM and wanted to know why her PayPal account was charged and “what is happening?” The funds are authorized and captured immediately by PayPal when an order is processed using your PayPal account. That is just the way it is.
In reality we would not normally accept an order from an “UNCONFIRMED” shipping address, (her address was unconfirmed), but we made an exception in her case. It seemed reasonable that a buyer of Plus 3X dresses was legitimate and would be pleased to locate this size dress. The plus 3X dresses is one of the most difficult size to locate from any web site or retail store.
Her email was answered quickly the next business day on Monday morning, Nov. 22nd. My goodness, it is not possible to respond any quicker. What is not friendly with that?
Her order shipped out to Australia via a FREE upgrade to Federal Express. (a $45.00 value), on Nov. 26th and was delivered to her 3 days later on Nov. 29th. She would still be waiting for her dresses if we had shipped it via her selection of U.S. International Priority Mail! I’m happy she liked the quick service.
Well, all in all, a rating of “Good” is not so bad, but we cherish the “Excellent” ratings.
Mele Kalikimaka – Hau’oli Makakiki Hou
Merry Christmas – Happy New Year
Christmas 2010
December 5th, 2010
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
The shirts are beautiful! My family will love their Christmas Hawaiian shirts!
Charlotte N. / Grayslake, IL
Thank you…
November 30th, 2010
The famous “Jungle Bird” Shirt from the Tom Selleck” 1980’s Television Series – Magnum P.I.
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I was in a coma 8 yrs. ago and my speech is still a bit impaired, the person who answered the phone helped me out greatly, plus I needed the shirt for a costume party that weekend and it arrived at my doorstep in Bakersfield in a expedite manner.
Tell the lady (JZ) thank you!
Excellent Service and Products
November 28th, 2010
Women’s Paradise Found Sundresses
GREAT seller and GREAT personal service after encountering a small defect in one of the products. A service representative actually called on me the phone to follow up on the problem. EXCELLENT SERVICE and PRODUCTS!!!!!
Lisa / Cypress, TX
“…Extremely Pleased”
November 26th, 2010
MEN’S RJC 100% Cotton Hawaiian Aloha Shirts
Product arrive today. Extremely pleased with the quality of the shirt and it is exactly what I hoped for. I will be recommending to friends etc. and definitely ordering again myself. Maui Shirts included vouchers for discount on future purchases, very appreciated.
Victoria N. / Toogoom, Queensland, Australia
“…extremely happy…”
November 25th, 2010
Men’s Rayon Aloha Shirts – Made in Hawaii
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I have over 40 shirts from Mauishirts.com and I have always been extremely happy with their quality and service!
Paul M. / South Weymouth, MA
Overall I was pleased and would do business with them again
November 20th, 2010
Men’s Paradise Found Rayon Shirts
Rating: Good
Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
It is best to call before ordering to make sure that they have the colors and sizes you are looking for. From my experience they have a very large inventory and the web quantities may not be in sync with what they have in the store.
One of our items was out of stock for a certain size and the store called us first thing the next morning to ask us what we wanted to do (change size, change style, etc..) I was happy with their fast response and customer service.
We also ordered a dress for my wife that did not look like the same shade in person as it did on the website. Again the company was very helpful in processing a return, helping her with a new dress, and they offered a discount to offset the return shipping cost.
All items shipped Very FAST (from Hawaii to Michigan in about 3 days with FedEx) and they came in excellent condition. Overall I was pleased and would do business with them again.
Bryan B. / Allen Park, MI