MauiShirts takes blame from Post Office failure to deliver or Where is the Aloha?
Rating: Awful
Price Rating: Awful
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease of Purchase Rating: Awful
Customer Service Rating: Awful
I ordered the shirts for a Hawaiian Luau party I had. The shirts never came in. They let me down. Good thing I had a back-up plan! :( Renee G. / Allison Park, PA
Dear Renee G,
Do we look like the freaking Post Office to you?
Your complaint is with the Post Office not MauiShirts.com
We never let anyone down!
You selected U.S. Post Office as your shipping option.
It appears the Post Office has let you down.
You are requested in several locations on the web site to select 2nd Day Federal Express as your shipping option if you need your order quickly.
It is only $ 9.90 additional.
Our Federal Express charges are a fraction of what you would ordinarily pay on the Mainland.
We are the #1 Shipper of 2nd Day Federal Express boxes from this island. We pass our discounted rates on to you, the customer.
We ship from an island in the middle of the Pacific Ocean. Things shipped via the Post Office never go directly to the Mainland. All parcels fly to Honolulu and then to the Mainland.
You are asked to select 2nd Day Federal Express if you need your order in your hands in 10 to 12 work days or less when you placed your order on the check-out page.
You are asked to tell us when you need the order in your hands on the check out page and the general information page in case we need to expedite it for you.
You never called and made inquiry as to where your order was.
You would think that after 3 or 4 days past you would be on the phone asking the status of your order. You received the Delivery Confirmation when the order shipped. Tracking your order is as easy as can be. There is a U.S. Post office web site and on the bottom area of all 3,500 pages of our web site is a Post Office link to track your shipment.
We would have been happy to re-send the order via 2nd day Federal Express so it got to your Luau party on time.
The use of a little common sense would have worked for you. A simple free phone call inquiry for assistance would have saved your day. To place such nonsense in the public forum because of your frustrations with the U.S. Post Office is just wrong.
Mahalo, (Thank you),
Mickey Steinborn, President
MauiShirts.com, Inc.
Here is the customer’s last response:
Nice response. I can see why you suck at customer service.
Renee G.
…..Just another day on Maui, living in Paradise.
In the words of our founder: RUSH and ALOHA WEAR DO NOT BELONG IN THE SAME SENTENCE.