Signature Required
Rating: Good
Price Rating:OK
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease of Purchase Rating: Good
Customer Service Rating: Good
I ordered this shirt as a surprise for my Husband and had it sent to my daughters house. It was delivered and required a signature, well my children work and had to go to the Fed X garage to pick this package up on their lunch hour. I have never had to sign for anything like a shirt before.
Carol C. / Ontario, NY
Reply to customer:
Aloha,
Thank you for your feedback published in the public forum.
We will also publish your complaint in our blog so other customer’s will take heed.
I’m sorry you did not have a good experience.
We have removed your email address from our monthly sales and promotional mailings.
The signature requirement is for your protection and ours.
A signature was required because your PayPal account is “Unverified”.
The notice about a required signature is clearly stated on the order page when you placed your.
I’m sorry you did not see or read the information.
It is also stated on the Shipping and General Information page.
(The information is in a big blue box under shipping information)
http://www.mauishirts.com/shipping-and-general-information.html#general
This link can be easily located on the top area of all 3,500 pages of the web site.
You are asked to read this sort of information before you place your order with a drop down notice that is almost impossible to miss when you come into the front page on the main web site.
Mahalo, (Thank you), Mickey