The Glass is always half full … it’s an Aloha thing
You might ask yourself why all the negative feedback comes from anonymous senders.
Here is the latest one sent by an anonymous customer picked off of the Yahoo feedback link:
Rating: Bad
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease of Purchase Rating: Good
Customer Service Rating: OK
Body: We were shipped the wrong size and color, and even for the size item was skimpy.
My comments to make me feel better:
The shipment of a wrong item is a very rare occurrence. It does happen. My best guess is one in about 1,000 shipments are sent an incorrect size, print or color.
I know who this customer is. It was simply a matter of deductive reasoning. We haven’t had an incorrect shipment in many months. It can only be one person. She did receive an incorrect print. The size was not skimpy. None of the Paradise Found or R. J. Clancey apparel are made skimpy.
Many women can not admit to themselves what size they are. She ordered the wrong size and we shipped the wrong print. Two wrongs do not make a right. She took the opportunity to change styles and size. We shipped her new dress of her choice. We paid the shipping back to us and re-shipped the new dress at our expense. We did this all within one day.
Some people consider the glass half empty. Some people consider the glass half full.
We deal with customers with a sense of Aloha. The glass is always half full.
We enable our customers to leave feedback from Yahoo by default. We do not have to do this, yet we do. We are proud of our hard work. We know most people are very happy with our products and our service. We are in the top rankings of all of Yahoo in customer service. We have shipped over 50,000 shipments. We are human. We make errors. There are hundreds of prints. Dozens are very similar. There are many styles. Mistakes happen. When we make a mistake we admit our fault and correct the situation immediately. There was no need to rate us as “BAD”. Oh, well. I did get four GOODS and one OK.