Plus Size – SOUR GRAPES
Rating: Good
Price Rating: Awful
Shipping Options Rating: Awful
Delivery Rating: Bad
Ease of Purchase Rating:OK
Customer Service Rating: Awful
I verually had no choice it was either pay a restocking fee, or buy something else. Nothing would have been okto try, There wasn’t time to attempt a second clothing purchase. Clothes and oter merchandise are way over priced, and I STILL haven’t seen my refund go back into my bank or be sent to me.
I will not be buying from ths company again.
ps send me my refund. Barbara J. C. / Saraland, AL
Response.
One would think when you purchase a PLUS SIZE 2X DRESS that you would take a few seconds and READ and apply the measurement within the size chart. The size charts are, unlike many other web sites, on every page. We really do want you to get it right the first time.
This is one irresponsible person’s comments. This kind of person just irks me to no end. What purpose does this sort of comment published in the public forum serve? I think just another vindictive, unhappy, plus size woman speaks out from some type of frustration.
Of course she got her refund. No one twisted her arm to make a new purchase. Instead of buying a different size dress, she purchase a beach bag. Go figure. No one forced her to make her initial purchase in the first place. How could our shipping options be awful? We ship from an island in the middle of the Pacific Ocean. She selected how she wanted her dress shipped. Sheesh.
It is an option to exchange or refund. We gave her a $ 7.50 courtesy coupon. She used it. She returned her Plus Size dress without comment. She gave no explanation. Was it too small, was it too large? Who knows? There is a toll free number to call to ask for assistance. It is on the bottom area of all 3,500 pages of the web site. Anyone of our showroom assistants would have been happy to help her find the correct size.
Our 15% administrative processing fee would not have covered the cost and time to steam her returned dress so it could be re-stocked and re-sold. There are many logical reasons to charge a fee for returns that are not for exchanges. There are NO fess for exchange.
She received her refund in record time; the same day her dress was logged in on Maui.
She did not read any of the information that we make available for every customer. There is no small print. MauiShirts.com places the exchange information in several places. We ask customers to read this information before they process their order. We ask you to use the size charts.
Think about it. You are buying limited quantity, made in Hawaii, clothing. MauiShirts.com prices are competitive and we offer more choices than any other web site selling made in Hawaii clothing. The purchase you make may very well take away the ability from someone else to purchase the same item.
Oh, well, I feel better now.
Mickey Steinborn, President, MauiShirts.com, Inc.