Customer leaves “Awful” rating on Yahoo – We respond
Rating: Awful
Price Rating: Bad
Shipping Options Rating: OK
Delivery Rating: OK
Ease of Purchase Rating: OK
Customer Service Rating: OK
I ordered Kahalla Shirts, they sent RJC. Not the same
Frank Telles / Medinah, IL
RESPONSE:
In our years of customer service experience, we firmly believe that to succeed, you have to be passionate about what you are doing. We sincerely believe in providing attentive and unsurpassed service to customers and realize this can only be accomplished with unparalleled attention to detail pertaining to each customer’s desires. We can honestly say that we experience genuine satisfaction in providing the best customer service possible.
The shirts received were absolutely exactly what he ordered. Robert J. Clancey (RJC) is the manufacturer of the "Kalaheo" label. The Kalaheo label is reserved for 100% Rayon shirts. The customer did NOT purchase any rayon shirts.
MauiShirts can tolerate any abusive comments/attitudes from customers but untruths about how we ship our Hawaiian shirts is intolerable. We do not allow or look away to blatant and unfounded claims.
This customer’s name has been removed from our monthly promotional mailings. We would not accept another order from this customer until the "Awful" rating is removed from the Yahoo public feedback forum.
A dishonest business approach, will not get us far. MauiShirts has been in the Aloha Wear industry for 11 years so far. This customer’s accusations will not discourage our Aloha Spirit. We will continue to work hard with a spirit of Aloha in mind.
Warmest Aloha,
MauiShirts