Arrogant people are insecure people. This one is mean as well.
Price Rating: Excellent
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease Of Purchase Rating: OK
Customer Service Rating: Awful
The man on the phone that I placed the order with gave me really faulty info on when I’d get the dress. I needed it by the 11th for a luau I was going to on the 12th…no problem he said. I got the dress on the 14th.
BUT I love the dress!! It’s gorgeous and I’ll wear it for the engagement party.
Give the right friggin info on the phone!!!! Don’t promise stuff can’t deliver!!!
Jennifer Dixon / North Carolina
Note at the time of the phone call it was noted on the on-line data, by the customer representative, that this was a rude, difficult customer. She hung up the phone on Charlene our showroom representative. She said she spoke with someone about her order and that it would be delivered at certain time.
This statement, of course, is just ‘friggin’ bunk. No one can tell you when the Post Office will deliver a package. How silly? Period. I have no recollection of speaking with her, nor receiving any email from her about anything. We have shipped over 100,000 shipments to every corner of the world. We know what we are talking about. No one here would offer false information. We don’t need your $46.00 sale. We deal with people with kindness and a keen sense of Aloha. Not me or anyone would promise a delivery date via the US Post Office. She is delusional.
It has been my pleasure to remove her from our monthly email list. Hopefully she will not process another order. If she did, it would be respectfully denied. Customer like her need to shop at her local mall and leave us nice folks alone. Where is the Aloha?
Further Note: This woman, I suspect, is to busy to read. She selected US Priority Mail for her shipping option. She placed her order after 10 PM on Friday, June 7th. The order was shipped two work days later June 8th. We ship from an island in the middle of the Pacific Ocean. Common sense would tell you that it will take three to five work days for the Post Office to deliver the package.
Remember the words of our founder: “RUSH AND ALOHA WEAR DO NOT BELONG IN THE SAME SENTENCE.”
We ask you, plead with you, on many pages of the web site, to select Federal Express 2nd Day air for your shipping option if you need your Hawaiian clothing in your hands in ten days or less.
All I can say is, at least, she has good taste… The dress is our number one seller.
Chill out and have a rum and cokes…