Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Fantastic, I will be buying more shirts from this company.
W. H. / Queensland, Australia
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
If you’re looking for the highest quality Hawaiian shirts, look no further. I have bought a number of articles from them and am always been impressed by their quality and beauty. I receive many compliments about these shirts, which makes me want to wear them more. Couldn’t ask for better products and customer service! I needed to make last minute changes to a recent order and Maui Shirts was very responsive. Mahalo nui loa Maui Shirts! W. S. / Los Angeles, CA
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Getting a free and unexpected shipping upgrade was great. I got the shirt (top quality) in time for Christmas. This was a delight for my wife who really wanted the shirt for me but was totally surprised when I wore it Christmas morning. Couldn’t be happier.
B. H. / Bar Harbor, ME
Rating: OK
Price Rating:OK
Shipping Options Rating:OK
Delivery Rating: Excellent
Ease of Purchase Rating:Good
Customer Service Rating:OK
I ordered several items form Mauishirts.com. They arrived in good time and well packaged. I was dissapointed in the items I received. Two of the items were not made as well as I had hoped for that price point. The other two were very nice but did not suit me well. The last one I felt was a good match so I was going to keep it.
When I went to return the items I did not like, I found the return process very cumbersome and archaic. I was required to send an email for a return authorization. It took two days to receive a long and rambling email. I was most disapointed to read that I was being charged a 15% restocking charge. Because of this I deceided not to keep the final item but to send it all back since it was going to cost me anyway. I send back the items the same method sent to me and it cost me half of what they charged me.
I will not be using this merchant again.
(copied, above, with the spelling errors exactly as this customer sent it to the Yahoo Feedback request).
Just a footnote here. We enable customer’s to receive the Yahoo Feedback request. We do this by default.
Unfortunately we are unable to respond to Yahoo Feedback. Hence the blog. I usually ignore this sort of silly trash, but I’m feeling frisky today.
Most of these negative people usually end with a threat. “…I’ll tell all my friends not to buy from you” or something of this nature. It did end with “I will not be using this merchant again.
In one word: “GOOD”.
This was a recent comment from an “Anonymous” customer.
I love it when the customer is afraid to put their name on their public forum comments. It’s always the negative stuff that comes anonymous.
Here is my reply.
Dear Disgruntled,
The return exchange authorization offered you a $ 9.00 or $ 10.00 Courtesy coupon.
The process could not be simpler. Send back what you do not want. Make a new purchase for your exchange.
We have several Internet shops; EBay, Amazon.com and the main web site, MauiShirts.com.
If only I could make things easier when you want to exchange. EBay nor Amazon.com allow exchange procedures.
If you Pay with PayPal it is a whole different world. If you made a purchase on Amazon.com it is yet another world.
We do not have access to credit card data when you place an order on Amazon.com.
Things can get a bit sticky when an exchange or return is requested. All you need is a little time to read the information or,
oh, my, PICK UP THE PHONE AND CALL THE TOLL FREE NUMBER for help.
We allow you 6 months to exchange. Who in the world does this?
Responding to an email within two days sounds more than reasonable to me.
If you want instant gratification I suggest shopping at your local mall.
I must filter through hundreds of emails per day. Spam has slowed down response time.
http://www.mauishirts.com/exchange-returns-help.htm
You should NOT have placed your order without reading the Friendly Helper – Please Read links. This information is almost impossible to miss when you enter the main web site. This information about handling fees, returns, exchanges and much, much more is also easily found on the top area of all 3,500 pages of the web site. There are no fees what–so-ever for exchanges. One line in particular you missed: Please take time to read the Important Information about Ordering, Shipping, Returns & Exchanges. This should prevent most, if not all, issues or misunderstandings with your order.
You read nothing. We sell Made in Hawaii aloha wear. ALL items are made in very limited quantities. The purchase you make takes away the ability from someone else to buy the same item. The descriptions and accurate size charts are on ALL pages. There is no small print. There is no misleading anything.
It is people like you that we do not want to do business with. Had you used your order number or name we would have immediately removed you from our monthly mailing and blocked your IP address on the odd thought that you might place another order. Life is too short to deal with your kind of negative attitude. Hopefully when next months mailing is sent, you will opt out.
I suggest you shop at Hilo Hattie or some other Made in China web site clothing store. Hilo Hattie does millions of dollars a year in gross sales and has hundreds of employees to kiss butt.
MauiShirts.com sells about a million dollars a year of quality, brand name Paradise Found and R.J. Clancey aloha wear to happy, friendly, respectful and grateful customers world wide. These brands have been making top of the line aloha wear for over 50 years. They must be doing something correct.
We have one full time employee, one part time employee and me. We do one hell of a job making people happy. And, we have been doing so for over 50,000 orders.
From Maui with Aloha,
Mickey
For IMMEDIATE RELEASE
A Christmas Contribution to “Habilitat the Place for Change”
December 23, 2009, Mickey Steinborn, President of MauiShirts.com, an internet company from
their main showroom in Lahaina, contributed 100 cotton Maui logo baseball shirts for Christmas
gifts for the young people of the Habilitat Organization.
End. ###
