If you have no sense of humor and have thin skin..
If you have no sense of humor and find my comments offensive, please go away. If you have thin skin, please do not read my blog. If you can’t find humor here, you have a serious problem. I’m not your doctor or psychologist. I have no cures for you here. If you have something to say that is negative, please post it here. This is a public forum. Other people might like to laugh with you or at you, as I do and can. We are selling Aloha Wear here. What is the RUSH! This is my web site. I can say whatever I want. Let me repeat myself. If you can’t find humor here then please go away. Go buy some polyester garment made in Pakistan. Shop at your local supermarket for your Hawaiian shirts.
If you can’t read the information on the web site that is in your face about the time it takes to fulfill your order and how much it cost to ship, and how things should be sent back for exchanges and all the other easy to locate information, then I have no qualms what so ever to blast you here. Say what you want. Don’t take your silly, unfounded complaints to the Better Business Bureau and threaten me. Get a life !!! I am proud of my memberships and affiliations. I pay and donate thousands of dollars a year to other organizations. There is always, (ALWAYS), one bad apple in the barrel who wants to spoil the rest of us. There are a lot of evil, vindictive people out there. Remember this. Ignorance is bliss. It can be educated upon. Stupid has no cure. Stupid is forever.
Here is one customer’s complaint:
I ordered a shirt on Saturday because I needed the shirt by Thursday the 24th. I called to check the status of my order and it went downhill from there. I got an awful voice mail saying he doesn’t have time to answer the phone. Just an awful message. I was speechless after I heard him rant & rave. I had called the number last night and there was a feminine voice on the answering machine reminding callers that they are 3-6 hrs. different than the mainland. So I called back today and got the owners message about why is everyone in such a hurry on the mainland. Just because you ordered a shirt 3 days ago doesn’t mean you’ll get it that soon. Well had I known that I wouldn’t have paid the 2-day postal fee. I wouldn’t have ordered it at all. I went to his web site and clicked on MauiShirts.com BLOG. After 2 or 3 lines into it I knew I wouldn’t be getting my shirt on time. Not one time in the ordering process did it say 2 day service doesn’t really mean 2 days. Anyway his blog just rips his customers and I don’t think it’s a company that the BBB would want to have their emblem on.
My comments to this silly, Scurrilous complaint:
Let me set the record straight. This customer ordered a $ $ 29.70 shirt after hours on a Sunday, not Saturday. Her order shipped out 4 days later. (That is not too bad). She called on a Tuesday to check out the status of her order. Sheesh. She did not leave a message with any information pertinent to her order. She did not leave her full name, phone number or order number. I remember her comments on the telephone. Something like … ” you are mean and rude…” They were just silly. There was no way to respond to her. The exact wording on the shipping page, and in no less than three other areas of the web site, clearly states: “2nd Day Air DOES NOT necessarily mean that you will receive your order in 2 days!” She failed to read it. (I should have been there to hold her hand). She had to check mark the shipping box in the shopping cart when she checked out. There is no way to check out and process the order unless she check marked the box. It was there in bold letters.
I am a small business that offers the finest made in Hawaii aloha wear on the planet. I’m inundated and overwhelmed with orders 7 days a week, 365 days a year. I receive over 10,000 page views per day. That computes to 500 to 1,000 unique visitors every day. My web site is the 7th ranked Aloha wear site in the world.
My blog is a tongue-in-cheek representation of people like this person. People who are thin skinned and in a rush and expect everything must go their way.
I am unable to satisfy all of the people all of the time. I can satisfy most of the people all of the time. My repeat business is enormous. MauiShirts.com is in the top 3% of all of Yahoo merchants with respect to customer satisfaction. My Amazon.com rating is 95%. My eBay rating is 99.8%.
Here is the Better Business Bureau’s response to this customer:
From: Pearl Malalis
Sent: Thursday, June 07, 2007 10:45 AM
Thank you for the information you provided regarding the above-mentioned company. Your correspondence was received by the BBB on May 23, 2007 and has been assigned case# 52004089 in our files.
We appreciate your effort in bringing this to our attention. Information from the public is always valuable to us.
Per your request, I reviewed this company’s website www.mauishirts.com. Immediately a pop-up appeared that stays up saying “Important notice. Please read the information on the above page links before you place your order. If you do not READ the Important Information you will have nothing to complain about if things do not go your way.” To close the box, you must click on “Close Box”. I clicked on “Important Information and Shipping, where I read a warning not to expect shipment in just a few days and the reasons why. I found the information, explanation and reasons frank and to the point, and helpful to consumers who are considering ordering from this company. Since all this information is given before the ordering process, it does not appear necessary to repeat the same information during the ordering process.
As you have not requested our mediation services in regards to this issue, this will become a part of the BBB’s internal file on the business to monitor possible patterns in complaints.
Sincerely,
Pearl Malalis
Service Representative
BBB Complaint Department
Keeping the Aloha in Business
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