Prolog:
To fully understand this blog you must read it from the bottom of the page to the top of the page. The bottom starts with a negative feedback published by a customer into the Yahoo Public Form. It goes on from there. The top email ended the email chain.
The customer’s comments are shown below without any editing. Her name has been deleted to protect her privacy.
MauiShirts.com will respond to inappropriate comments placed into the pubic forum especially if they are an attempt to undermine our good name and if the comments are simply not true. The Yahoo Customer feedback is something MauiShirts.com enables. It is meant for positive, constructive feedback. It is not there for people to post inappropriate remarks out of some unknown frustrations.
Read more…
mauiman Responses To Yahoo Customer Feedback
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I ordered 3 shirts for a wedding and was very happy with everything. The thing i like the most would be that this product is made in the USA. Which is harder and harder to find these days. Great product and great service. Will do business anytime with this merchant.
LC / Lake Havasu City, AZ
mauiman Responses To Yahoo Customer Feedback
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I have ordered from this company several times. Product quality is exceptional, service is prompt and pricing seems fair for what you get. I had an incorrect sized shop once and the problem was resolved promptly and satisfactorily. I will continue to shop at this site.
GI / SOMERTON, AZ
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
The quality of this shirt is excellent and it is even better looking than pictured on the website. They were most professional in expediting the order and I received my purchase much sooner than expected. LK / Park Ridge, IL
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I have dealt with MauiShirts.com for several years. I have always found their service and quality of products exceptionally good. I would not hesitate to recommend them!!
P.S. / Westlake Village, CA
mauiman Customer's Communicate
You might ask yourself why all the negative feedback comes from anonymous senders.
Here is the latest one sent by an anonymous customer picked off of the Yahoo feedback link:
Rating: Bad
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease of Purchase Rating: Good
Customer Service Rating: OK
Body: We were shipped the wrong size and color, and even for the size item was skimpy.
My comments to make me feel better:
The shipment of a wrong item is a very rare occurrence. It does happen. My best guess is one in about 1,000 shipments are sent an incorrect size, print or color.
I know who this customer is. It was simply a matter of deductive reasoning. We haven’t had an incorrect shipment in many months. It can only be one person. She did receive an incorrect print. The size was not skimpy. None of the Paradise Found or R. J. Clancey apparel are made skimpy.
Many women can not admit to themselves what size they are. She ordered the wrong size and we shipped the wrong print. Two wrongs do not make a right. She took the opportunity to change styles and size. We shipped her new dress of her choice. We paid the shipping back to us and re-shipped the new dress at our expense. We did this all within one day.
Some people consider the glass half empty. Some people consider the glass half full.
We deal with customers with a sense of Aloha. The glass is always half full.
We enable our customers to leave feedback from Yahoo by default. We do not have to do this, yet we do. We are proud of our hard work. We know most people are very happy with our products and our service. We are in the top rankings of all of Yahoo in customer service. We have shipped over 50,000 shipments. We are human. We make errors. There are hundreds of prints. Dozens are very similar. There are many styles. Mistakes happen. When we make a mistake we admit our fault and correct the situation immediately. There was no need to rate us as “BAD”. Oh, well. I did get four GOODS and one OK.
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I have ordered many shirts from Maui Shirts over the past few years. Always a good experience. The product has always been exactly what I expected and arrived promptly and in good condition. I would recommend them to everybody.
KT / St. Paul, MN
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
A great e-merchant; quality, price, fast delivery. Hands down, one of the best.
GM / Newport, NC
mauiman Customer's Communicate
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Maui shirts is a wonderful place to shop! They have a selection that’s not "run of the mill" ordinary so I can get something original for my husband who loves the Hawaiian shirt look in summertime. The shirts I have ordered from Maui shirts arrived when expected and in pristine condition and I didn’t even have to iron them before my husband wore them! I am a repeat customer and plan to buy more from this store. They truly care about what they do and it shows!
Holly E. / Ahwahnee, CA
mauiman Customer's Communicate
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
The shirt I ordered came quickly and I was impressed with the quality. I would use this company again and recommend it to others. PH / Satellite Beach, FL
mauiman Customer's Communicate