Men’s RJC Aloha Shirts:
Hawaii Aloha
Hawaiian Paradise Legends
Rating: Good
Price Rating:Good
Shipping Options Rating: Good
Delivery Rating: Bad
Ease of Purchase Rating:Excellent
Customer Service Rating: Good
The shirts were very good, the issue was that the order was (as communicated) processed and shipped a week after I placed the order. Paul S. / Linthicum Heights, MD
RESPONSE:
Aloha,
Thank your comments in the public forum.
Your order was delayed and placed on hold for one day for two reasons.
You processed your order on a Sunday, Aug. 29th.
There is no shipping service from Maui on Sunday.
Your order shipped on Tuesday, Sept. 2nd.
(1) Your payment with PayPal was with an "Unverified" account.
(2) Your shipping address is "Unconfirmed"
The order was held up one day for review.
The order simply could not have possibly shipped any quicker unless you had selected 2nd Day Federal Express. We ship from an island in the middle of the Pacific Ocean.
Nothing ships from Maui direct to the Mainland.
http://www.mauishirts.com/shipping-and-general-information.html
There was no indication you were in a rush.
No information was included within your order.
The information about a delay when paying with an unverified and/or unconfirmed PayPal account is stated on the check out page and http://www.mauishirts.com/shipping-and-general-information.html. It is also linked on the top of all 3,500 pages of the web site.
We are very sensitive to "BAD" comments placed into the Yahoo public forum.
If you require a rush order, please call ahead to check stock, select alternates or type this information into the "Special Instructions" below where you enter your email address on your order form.
Mahalo, Mickey Steinborn,
President,
MauiShirts.com, Inc.
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