Where is the rest of my Order ??
This one makes me laugh out loud when it happens. And, it does happen about once a month. I get an angry email or phone call on this.
“I opened my shipment box and I received only one shirt.” Or, “the pants in my cabana set are not in the box.” Or, “I bought two dresses and there is only one in the box.”
And, so on. 100% of the time the second item is folded into the first item or the small pants are inside the shirt. People love to rush to judgement. All the customer has to do is really open the box and unfold the contents.
For some unknown reason they rush to judgement and think someone is trying to gyp them. Or, the packer is missing one eye. Or, a mistake has been made. I have packed over 30,000 boxes. I do not let anyone pack my shipments except me. I do make mistakes. I’m human, you know. The exact weight is taken of each shipment. It is easy to prove that all items have been placed into the shipment box by simply duplicating the contents.
In every single instance, I have to duplicate the contents to make sure. I take my time to do this sort of thing. I call them back or email them back and tell them to unfold the contents, shake it out, etc. 100% of the time, the customer is embarrassed and apologetic. So, what is the moral of this short story. Most people don’t know a good deal even if it slaps them in the face. They are looking for trouble. If you look for trouble, believe me, you will find it.
Uncategorized