MauiShirts Blog

You will love this one.

Here is an Amazon.com customer with two email addresses. She placed an order on July 3rd and expected delivery in 2 days. July 3rd was a Thursday before the 4th of July Holiday weekend. When her dress did not arrive within two days she began a tirade of rude and abusive emails.

She said in her emails that she had placed many orders with MauiShirts.com. And, that her aunt and her mother were also customers. The fact is that she never purchased anything at any time from MauiShirts.com. I doubt that her mom or her aunt purchased anything either.
The dress she purchased was sold out the day before she ordered it. The Amazon.com listing was updated the next morning. Her transaction was refunded the day of her purchase.
By default, Amazon.com sends an automatic email to there customers when their order is canceled or refunded by their associate merchants. MauiShirts.com has no control or input in this type of situation.

The customer did not read her email from one of her email addresses. There is no way that Amazon.com would not have sent this customer an email. She simply did not read it. I replied to her four times, explaining that the dress was sold out and her transaction was canceled and refunded within hours after she placed the order. She sent several emails threatening to report me to the Better Business Bureau about how bad my customer service was. She also promised to go out of her way to make sure all her friends did not shop with MauiShirts.com.

Rather than bore you with her tirades, I have enclosed my last email to her along with her last email to me, which is, by far, the worst email from a customer, I have ever received. Warning. Not for the faint of heart or underage readers. 

Here is a copy of my last email to her:

Aloha,

Thank you for furnishing the email address that you used when you placed your single order with Amazon.com.

I have searched the main web sites, MauiShirts.com, Shop.com, EBay and the Amazon.com web site with both of your email addresses spanning 365 days. I find only one order.

I note that this single ORDER # 105-7599236-1375622 was canceled some days ago. The item you selected was not in stock.

If you, your mother or your aunt did not receive a confirmation of your orders when you placed your orders with Amazon.com, then it is an issue you may want to communicate to Amazon.com customer service. Amazon.com automatically sends confirmations when all orders are received as well as notices when orders are canceled and refunded. MauiShirts.com does not have anything to do with Amazon.com order confirmations and notices. These tasks are automated and are the sole responsibility of Amazon.com.

MauiShirts.com does not see your credit card data or process your credit card charge monies in any way, shape or form. MauiShirts.com is not privy to this sort of data. MauiShirts.com does not process your order.  Amazon.com authorizes your credit card data to determine the validity of your transaction. Once they determine your credit card is valid, they forward the order on to MauiShirts.com for fulfillment. Amazon.com does not actually capture your funds, charge your credit card, until MauiShirts.com verifies the shipment of your order.

If you did not receive the automatic response from Amazon.com when your order was canceled, you should take this up with Amazon.com as well.

No where in the Seller’s Policy, published on all Amazon.com listings,  does MauiShirts.com offer one or two day service. In fact, as it states, in clear and easy to understand language, in the Sellers Policy information and Shipping Information, that we ship from an island in the middle of the Pacific Ocean; Maui. No such service is available, nor would it be offered. The standard processing time for ALL Amazon.com orders is 3 to 5 days, sometimes 7 days, depending on the day the order is received on Maui. The only time an order would ship the same day it is received, is when the order is received on Maui, before 10 a.m. Maui time, and the item/s are hanging in immediate stock.

 
It is impossible to stock every item, in every size, in every color, in every style all of the time. There is a toll free number, easily found on all listings to check the status of an order or to check available stock. This information and more, can be found on easy to locate tabs created by Amazon.com on all MauiShirts.com listings on Amazon.com.

I have forwarded  your communications to Dustin Caldwell, Amazon.com data management. He will handle your claims with any further information you need as necessary. I have instructed Mr. Dustin Caldwell to forward your emails on to Amazon.com Merchant Relations for further review if you continue to make unnecessary demands and take this tact of harassment.

MauiShirts.com will not accept any orders from either of your two email addresses from this point forward. I am not accustomed to this type of treatment of shouting and unwarranted demands. As president of this corporation, I have the right to do business with whom I want. I do not want to do business with you.

Please do not reply to this email. I will not see it. I have blocked your email addresses. Unfortunately I can no longer spend any more of my time with
your unwarranted demands and rants. I’m extremely busy, 7 days a week, answering email, and fulfilling 50 to 100 orders per day from reasonable people.

If you have anything further to add or to discuss,
please contact Dustin Caldwell at Dustin@mauishirts.com

 
Mickey Steinborn
President,
MauiShirts.com, Inc.
www.MauiShirts.com

 
copy of actual email from the Amazon.com customer:

Note: The word Lual, I think, is Ebonics for Luau

 
TO HELL WITH YOU,
 
I WILL NEVER DO BUSINESS WITH MAUI SHIRTS EVER AGAIN. I HAVE ANOTHER LUAL FUNCTION LATER THIS YEAR. I WILL DEFINITELY INFORM ALL MY FAMILY AND FRIENDS TO BE WEARY OF YOUR COMPANY, MAUI SHIRTS.  I WILL INFORM THEM OF YOUR RUDE AND DISRESPECTFUL ATTITUDE TOWARDS ITS CUSTOMERS.
 
TO MAKE MATTERS WORSE, I AM NOT THE ONLY PERSON THAT DID NOT  RECEIVE A CONFIRMATION NUMBER AS PROMISED VIA EMAIL PER AMAZON.COM/MAUI SHIRTS.
 
I COULD REALLY GIVE TWO SHITS ABOUT HOW BUSY YOU ARE. ITS PART OF A BUSINESS, ‘MR. PRESIDENT”
 
AS FAR AS YOU STATING YOU DO NOT WANT TO DO BUSINESS WITH ME. I DON’T WANT TO DO BUSINESS WITH YOUR ASS EITHER!!!!! I DONT GIVE A FUCK.  I ALSO AM NOT ACCUSTOMED TO RUDE ASS BUSINESS OWNERS NOT HELPING CUSTOMERS AND GETTING TO THE BOTTOM OF THE PROBLEM TO KEEP THEM AS A CUSTOMER.
 
OH AND BY THE WAY, DON’T YOU WORRY ABOUT REPLYING TO THIS EMAIL BECAUSE I HAVE BLOCKED YOUR ASS AS WELL.
 
I HOPE OTHER CUSTOMERS REALIZE YOUR RUDE ASS BEHAVIOR AND DISCONTINUE BUSINESS WITH YOUR COMPANY.
 
LIKE I SAID IN A THE PREVIOUS EMAIL. I WILL REPORT YOU TO THE BBB. 
 
“SIGNED”
 
PISSED OFF

mauiman Responses To Yahoo Customer Feedback

Aloha blog readers and fellow Aloha Wear aficionados!

My name is Dustin Caldwell. I am the unofficial part time Customer Service Representative and the official Amazon.com and Shop.com guy here at MauiShirts.

This is my first blog entry. I’ve refrained from posting before since the best thing I’ve had to write about has pretty much been the same stuff that grinds Mickey’s gears: the rare customer who is rude, hateful, or possesses the uncanny ability to both manipulate a size 2X dress in such a way so that it will fit into a matchbox and ship it back as a return for refund, and then complain about paying for us to steam out the wrinkles. But now, I’ve stumbled onto something unique, and blog worthy, I call it the “Shop.com or Overnight Shipping Enigma”.

Here’s the crux of it:
As most of you folks out there wearing your brightly colored Aloha Shirts and Dresses know, we ship from the island of Maui, Hawaii. Maui happens to be located in the middle of the Pacific Ocean. Due to our location, true overnight shipping is not available to people who live in the Midwest and Eastern portions of the US. If you live in the Midwest or East, the fastest service possible, aside from Mickey getting on a jet and personally delivering your Aloha Shirt, (send him an email to price this delivery option), is FedEx 2nd Day. In a nut shell, if you live in one of the aforementioned parts of the country, FedEx 2nd Day will save you money, AND, get your stuff to you just as fast as Next Day.  People in Hawaii and some areas of the Western US can get their Aloha Wear overnight, indeed, some of these people NEED their Aloha Wear over night! (I can hear Mickey in the back ground, “the words ‘Aloha Wear’ and ‘Rush’ DO NOT belong in the same sentence”).

So I’ve scratched my head and had several high level meetings with the President of MauiShirts, (by “high level meetings”, I mean that Mickey and I had a chat on MSN Messenger), and we decided to add the following message to our shipping information which appears when a customer is prompted to select a shipping method:

IMPORTANT NOTICE:THERE IS NO OVERNIGHT, NEXT DAY, SERVICE TO THE MID-WEST AND EASTERN MAINLAND STATES POSSIBLE FROM HAWAII. IF YOU LIVE IN ONE OF THESE AREAS, TRANSIT TIME WILL BE 2 DAYS; SAVE YOUR MONEY AND SELECT FED EX 2ND DAY!!!

OK, That message appears right at the top of the screen when the customer selects Overnight Service. That should certainly take care of it, right? Well….you would be wrong in that assumption. For some reason, once every two weeks or so, somebody who lives in New York, Ohio, North Carolina or some other obvious problem shipping destination selects Next Day as their mode of shipment. But that isn’t the strangest part of this enigma, the really weird thing is that this only happens on Shop.com and the Yahoo main web site. Amazon outsells Shop.com 8 to 1, yet this has never happened on Amazon. You are thinking, “that message must be easier to find on Amazon then Shop.com or the main web site”. A reasonable assumption, nonetheless, incorrect. I’ve loaded a cart on both sites and gone through checkout, if anything, the message on Shop.com and the main web site on Yahoo is MORE apparent then Amazon. Its right there next to the box you click for Next Day, screaming at you in CAPITALIZED BOLD PRINT, but for some reason customers on Shop.com do not read it. Therein lies the Shop.com Shipping Enigma. And like the mystery of the Bermuda Triangle and the whereabouts of Jimmy Hoffa, we may never know the true nature of this baffling phenomenon.