Rating: Good
Price Rating:Good
Shipping Options Rating:Good
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:OK
At the time of ordering 3 items, all were noted as “in stock”, one dress said 3 available. The day after I ordered, I was informed that the dress was no longer available and that money would be refunded and the other two items shipped. I was never offered the choice of substituting another item when there are many choices available (well, the web site says they’re available, but obviously, that doesn’t mean much). I would have chosen another design and maintained my 3 item order. I would not order something else separately as the shipping would be far more expensive than if they sent everything together. I thought it was pretty rude the way they went about it and they cost themselves a $63 sale. Foolish. Too bad, because everything else was good.
Aloha,
Thank you for your Yahoo feedback.
I’m sorry you missed the important information; Friendly Helper
message that drops down on the main page as you enter the web site.
(It is very difficult to miss) www.MauiShirts.com
You are asked to read this information before you place your order
to avoid your sort of comments into the public forum.
It is also mentioned in several places on the web site as well as on the bottom area of all
3,000 pages of the web site under each size chart: http://www.mauishirts.com/faq.html
This quote and much more is there for you to have read:
“It is impossible to stock all prints, in all styles, in all colors and sizes ALL of the time,
either in the Honolulu factories or in the Lahaina, Maui showroom. Please select alternate choices.”
We sell hand made items. (All items are made in very limited quantities.)
Things will, and do sell out, from one day to the next.
This information and more is on this page/link : http://www.mauishirts.com/shipping-and-general-information.html
This link is on the top area of all 3,000 pages of the web site.
Also when you check out you were asked to use the “Special Instructions”
box to select alternate choices or to request a phone call if something is
not available when you place your order.
Your order shipped quickly.
Your refund was issued immediately when the order shipped.
You received a $ 5.00 coupon in your shipment box.
There is a toll free number on the bottom area of all 3,000 pages of the
web site to call to check availability before you place your order.
Unfortunately the time difference makes it difficult,
some days, to call customers to offer alternate choices. Most
of the time when we do call it becomes a game of phone tag.
We ship 30 to 50 boxes per day. If we were to call every customer
that does not include alternate choices,
we would have limited time to pack and ship orders.
We include the coupon to help defray this sort of event.
We are a small company with one full time employee and two part time employees.
Our prices are the lowest on the planet for Paradise Found and R.J. Clancey apparel.
We offer the greatest selection of these brands in all styles, sizes and colors.
No one compares or comes close.
I hope your next experience with MauiShirts.com fulfills all your expectations.
Adrienne Uncategorized