Aloha Wear and Rush…Some how or another the two things should not be in the same sentence
Why is everyone on the Mainland in a rush? 90% of all orders state they need their Aloha Wear in a few days. Why? What?s the rush? Aloha and Rush just don?t line up. It doesn?t make any sense. Is it the first thing you need because you are coming to the Islands and the last thing you purchased? Did you get some sun tan lotion?
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I?m one man doing the job of three. I pack 200 to 300 or more boxes of Aloha Wear every freaking week. I work 12 to 14 hours a day, 7 days a week. If I leave at 5 PM, I going home early. I ship more boxes via Federal Express 2nd Day air from West Maui than anyone.
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It?s all good. I?m not complaining. I?m living in Paradise.
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What irks me is the phone calls and the emails asking “Where is my order. I placed it two days ago. I selected 2nd day Federal Express, etc.” First of all, let me make this perfectly clear, (and it?s stated in several areas on the web site pages), 2ND DAY AIR DOES NOT NECESSARILY MEAN YOU ARE GOING TO RECEIVE YOUR SHIPMENT IN TWO DAYS! It?s just the way things are shipped from the middle of the Pacific Ocean. There is no bridge or tunnel to the Mainland. And, please take note of this; It is virtually impossible to stock every print, in every color and in every style and size all of the time. Please consider this. The web site is updated every day through out the day to reflect on-hand stocks and inventory, exchanges and refunds. Many things have to come in from the factories in Honolulu. (That?s on Oahu – another island). I stock over 5,000 shirts and dresses all of the time. I would need a showroom a Mainland city block long to keep every item in every size and color in stock. And, I would need, my best guess, at least two million dollars to buy and stock all these things so you can get you Aloha Wear in RUSH time.
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So, stop sending email and making the toll free phone calls to check on the status of your order two days after you placed it on line. The phone starts to ring here at 3 a.m. in the morning. Don?t you know that New York and all dem Eastern States are SIX HOURS ahead of us folks on Maui? Hawaii time does not change. All you Mainlanders change your clocks a few times a year. It?s got to a point where I simply can not answer the phone to answer these ?check on my order? questions, nor can I ever empty my Email In Box, because there is not enough time in the day to pack your rush orders and answer the silly questions.
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So, you say, “hire some help”. Sheesh. This is Maui. No one wants to work here. Surf?s up! Sorry, boss I can?t come in today. This is the real Blue Flu. Ocean Blue flu. Maui has the lowest unemployment rate anywhere. You can?t find dependable people to work. I have to start pay at $ 15.00 per hour to find the same kind of person that slings cheeseburgers or pizza. Quality help is rare and few and far between.
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Read my feedback. It?s on the top left of every page. YOUR ORDER WILL SHIP OUT AS FAST AS POSSIBLE. This is Maui. Chill out. Relax. You are going to get what you ordered in a very reasonable time frame.
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