Archive

Archive for October, 2010

“….it was everything I was hoping for.”

October 15th, 2010

Women’s Hawaiian Shirts and Blouses

Women’s Pink Flamingo Cotton Shirts

 

I attended an event called The Pink Flamingo for the Cancer Task Force and I wanted something different to wear. My shirt arrived ahead of the scheduled date and it was everything I was hoping for.

Thank you.   Becky H. / Douglas, WY

Customer's Communicate

Oh my goodness !

October 15th, 2010

hawaiian dreamscape Red Hibiscus Island - Boys

 

Boy’s Hawaiian Shirts

 

 

 

 

 

Oh my goodness!

These shirts are GORGEOUS! VERY vivid coloring! Wonderful quality. Packaged very carefully and neatly! High, high, high praise for this seller and their products!

 

Joseph F. / Seaside, CA

Customer's Communicate

“….absolutely loves these shirts…”

October 14th, 2010

calle lily

 

 Men’s Paradise Found Rayon Shirt: Calla Lily

 

 

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I have purchased a few shirts now. My husband absolutely loves the nostalgia with them and the variety of patterns and colors. I love the great price, ease of ordering and the quality of the product. Not only do these shirts look great, but they wash and wear well.

 

Francina S. / Killeen, TX

Customer's Communicate

Plus Size – SOUR GRAPES

October 13th, 2010

short tank - tropical garden Rating: Good
Price Rating: Awful
Shipping Options Rating: Awful
Delivery Rating: Bad
Ease of Purchase Rating:OK
Customer Service Rating: Awful

I verually had no choice it was either pay a restocking fee, or buy something else. Nothing would have been okto try, There wasn’t time to attempt a second clothing purchase. Clothes and oter merchandise are way over priced, and I STILL haven’t seen my refund go back into my bank or be sent to me.

I will not be buying from ths company again.

ps send me my refund.  Barbara J. C. / Saraland, AL

 

Response.

One would think when you purchase a PLUS SIZE 2X DRESS that you would take a few seconds and READ and apply the measurement within the size chart.  The size charts are, unlike many other web sites, on every page. We really do want you to get it right the first time.

This is one irresponsible person’s comments. This kind of person just irks me to no end.  What purpose does this sort of comment published in the public forum serve? I think just another vindictive, unhappy, plus size woman speaks out from some type of frustration.

Of course she got her refund. No one twisted her arm to make a new purchase. Instead of buying a different size dress, she purchase a beach bag. Go figure. No one forced her to make her initial purchase in the first place. How could our shipping options be awful? We ship from an island in the middle of the Pacific Ocean. She selected how she wanted her dress shipped. Sheesh.

It is an option to exchange or refund. We gave her a $ 7.50 courtesy coupon. She used it. She returned her Plus Size dress without comment. She gave no explanation. Was it too small, was it too large? Who knows? There is a toll free number to call to ask for assistance. It is on the bottom area of all 3,500 pages of the web site. Anyone of our showroom assistants would have been happy to help her find the correct size.

Our 15% administrative processing fee would not have covered the cost and time to steam her returned dress so it could be re-stocked and re-sold. There are many logical reasons to charge a fee for returns that are not for exchanges. There are NO fess for exchange.

She received her refund in record time; the same day her dress was logged in on Maui.

She did not read any of the information that we make available for every customer. There is no small print. MauiShirts.com places the exchange information in several places. We ask customers to read this information before they process their order. We ask you to use the size charts. 

Think about it. You are buying limited quantity, made in Hawaii, clothing. MauiShirts.com prices are competitive and we offer more choices than any other web site selling made in Hawaii clothing. The purchase you make may very well take away the ability from someone else to purchase the same item.

Oh, well, I feel better now. 
Mickey Steinborn, President, MauiShirts.com, Inc.

Responses To Yahoo Customer Feedback

Hassle Free….

October 11th, 2010

parrots Women’s Blouses – 100% Cotton Selections

 

 

 

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

Shopping with Maui Shirts is risk and hassle free. You will get your selection quickly, packaged with care for your merchandise. My only wish is, I was back on Maui.

 

Linda T. / Austin, TX

Customer's Communicate

“…You will not find a better web-based clothing store anywhere….”

October 10th, 2010

dragracers plumeria islandMen’s 100% RJC Hawaiian Aloha Shirts – Hibiscus Drag Racers.

 

 

 

 

 

 

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

I’ve bought many wonderful shirts from Mauishirts and find them to be consistently excellent. Beautiful designs, well-tailored shirts, carefully packed and unbelievably fast shipping. Good people with a great sense of Aloha. You will not find a better web-based clothing store anywhere on the planet!   Stephen C. / Ipswich, UK

Customer's Communicate

High Quality

October 8th, 2010

Yellow Plumeria Plus Size Plumeria Monstera Plus Size Dress Women’s Plus Size Clothing

 

Rating: Excellent

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

This company is great. The products are high quality and come just as promised. Thanks!

Bonnie / Springfield, OR

Customer's Communicate

The bitterness of poor quality remains long after a cheaper price is forgotten. It’s not that it looks good. It’s how long it looks good.

October 8th, 2010

modern flowers mu'u mu'u MauiShirts.com, Inc. offers the largest collection of Made in Hawaii House Dresses, Mu’u Mu’u’s and Plus Size Dresses

 

Rating: Good

Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease of Purchase Rating: Good

Customer Service Rating: Excellent

The clothes are beautiful–vibrant, well made, beautiful fabric. The prices are a little high and the shipping charges add substantially to the cost. Nevertheless, I’m planning on returning for more. Customer service is fabulous.   Kathleen T. / Chevy Chase, MD

 

Many thanks for your order. One should realize that our prices are not high when the quality is a consideration.

MauiShirts.com ships from an island in the middle of the Pacific Ocean. We are no less than 3,000 miles away from the nearest Mainland city. All shipments stop in one or more places before moving onto the final destination. Nothing moves from Maui directly to the Mainland. We must use special packing methods to assure your clothing arrives in a timely fashion and in perfect condition.

You should shop elsewhere if you are shopping price only and if you don’t really care about quality. 

Words to consider:

The bitterness of poor quality remains long after a cheaper price is forgotten.
It’s not that it looks good. It’s how long it looks good.

Customer's Communicate

“I Love the Dress” or Do NOT use the Amazon.com size charts

October 1st, 2010

classic hibiscus long sun dress Classic Hibiscus White Wedding Dress

 

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

I loved the dress! It was perfect for my beach wedding. It ran a little small according to the Amazon sizing chart but I had no problem when I called the company and needed to order another in a size that fit better. The woman that I spoke to was very helpful in getting me the correct size and making sure I got the dress in time.

Customer's Communicate