Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Fantastic! They had what I wanted, plus the store told you how many were in stock. Also, my shipping was upgraded as well. I will definitely use them again.
PF / Cumming, GA
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
I had called with a question regarding color and size availability, Judy was very kind and helpful. I placed my order and received my dress in 2 days. It was exactly as it was described. I am very satisfied with this transaction and would recommend Mauishirts to friends and family. Audrey L / Prospect, CT
Customer Service: Judy 
Yan
Hello! I just want to say thank you for getting in touch with me about my order instead of telling me the items were out of stock and ending it at that. Judi did call me, and offered suitable selections as replacement for the 2 items that were out of stock. Wonderful Customer Service! I will most definitely recommend your website to all my friends! Crystal H / Leitchfield, KY
Here is Judi Yan, one of our Showroom Assistants: 
Rating: Excellent
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
The shirts are absolutely great. I use a P.O. box for my address, and I’ve had merchandise delivered to it previously from other companies. Maui Shirts stated that FedEx couldn’t ship to a P.O. box. I actually had to go and pick up the shirt at the FedEx depot, because they didn’t call as instructed, and only left a tag on the third delivery attempt. Other than that…I love the company, products and variety, and customer service. Thanks AD / Worcester, MA
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Great selection! I received my order in a reasonable amount of time and the shipment was well-packaged. The shirts are of excellent quality and are exactly as described and pictured. Remember to pay attention to the web site’s ordering instructions about choosing alternate shirts in case an ordered shirt is out of stock. One of the shirts I ordered was out of stock, but I had chosen alternates, so an alternate was substituted and the total order price was adjusted down to reflect the lower price of the alternate shirt. Return instructions are included with the shipment in case one must return an item. I didn’t return anything, but the process is well-explained and reasonable.
MM / Kerrville, TX
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
The dress is perfect and super fast shipping. I love this company!
P H / Naples, FL
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
My purchase experience from Mauishirts.com was a pleasant event. All sizes (chest and length in inches) were specifically given for each line of shirts. The quality of the shirts was very high.
Their return policy was very easy. I decided to make a couple of changes on two items after I received them. The new ones were sent out with no hassle even before I returned the initial ones. JW / Port Angeles, WA
Got the shirts this morning and they are GREAT. Perfect for our little Mardi Gras party. Thank you very much, Sue, Rockport, MA
From: JC
Sent: Thursday, March 05, 2009 6:16 AM
To: Mickey Steinborn
Subject: Re: FW: wrong items received – Amazon.com Order
Mickey,
I would like to thank you for the effort your assistant Sher put in with me, to get my order corrected. I went from being very upset over the fact that I ordered 6 shirts and 2 were out of stock and 2 were sent incorrectly, to being a customer for life all because of that glowing and happy young lady on the other end of the phone with me. I only wish that every business I’ve had to deal with over the past few months of wedding planning had a Sher in their life. I shall be forever great full for the privilege of being able to speak with Sher.
THANK YOU
CW / Pitman, NJ
Here is a photo of our Wonderful Customer Service Lady – Sher: 
Thank you, Mickey! I appreciate the extra mile you go. You should see the return in a few days.
All the best,
CS
….
Aloha,
Thank you for your kind words.
I always appreciate an opportunity to provide service to my valued customers.
The shipping charges are inconsequential.
….
Dear Mickey –
Thank you so much – I’m sorry for my confusion on the sizing, and appreciate your thoughtful response.
How about we split the postage you’ll incur sending a shirt back…or, you can send it regular mail instead of priority, as I don’t want you to have to eat any margin that may be left after re-stocking, etc. (I realize what a deal the shirt is – I had a similar shirt many years ago, and it wore out…I’ve been looking to replace it since.) Does that seem fair?
In the interim, I will send the shirt back to exchange for a large, and appreciate your help.
Cheers,
CS
From: Mauiman [mailto:mauiman@mauishirts.com]
Sent: Wednesday, March 11, 2009 3:39 PM
To: CS
Subject: Exchange = Update
Aloha,
Thank you for your email.
Unfortunately there are no two manufactures of apparel that can, or will ever, agree on sizes.
The Paradise Found San Francisco print is a vintage cotton print.
Unlike rayon, there is no give to the cotton fabric.
I’ve measured a random Medium cream San Francisco shirt, and came up with a tad more than 46”.
The size chart has stood the test of time for over ten years. It is as accurate as we can be.
All the shirts are hand made. One sewing contractor is different from the next sewing contractor.
The San Francisco shirt was sewn over 15 years ago. It truly is a vintage print.
MauiShirts own the entire stock of this print. That is why we offer this $ 75.00 shirt for only $ 29.98.
Everyone else, I think you are referring to, are selling made in China or made in Indonesia apparel.
99% of what we sell is made in Honolulu.
I would strongly suggest you exchange for a LARGE.
The shirts are not made to be worn tight, but Aloha style, loose.
There are no two people built the same way.
The only way we can continue to be successful selling apparel on-line is to offer our customer’s the measurements of the garment.
There, simply, is no other way.
Please send the shirt back to either address below.
Please fold it flat as best you can.
First Class mail will do.
We will replace it with a LARGE and ship it to you at our expense.
Or, you may return the shirt for a full refund.
From: CS
Sent: Tuesday, March 10, 2009 12:39 PM
To: mauiman@mauishirts.com
Subject: Exchange
I would like to exchange the order above for a larger size.
BTW – on the website, “Medium” is indicated as 46” to 48” chest. I’m about 44”, and nearly popped a button when I tried the shirt on. I notice the fine print on the website now, but you would probably cut down on returns if you re-thought your sizing chart. From a customer service perspective, it’s probably better to make your sizing descriptions correspond to the way everyone else thinks about sizing instead of the other way around.
C S