MauiShirts Blog

Now we have the small minded customers who, for what ever reason, do not receive the email I send them that informed them that their selection was either sold out or was temporarily out of stock. Is it my fault if they delete or miss my email? Is it my fault that their rush order did not get filled? Is it my fault that they wait until the last minute and have poor planning? Is it my fault that someone else purchased the last one of the item they wanted?

Hey! Did you ever hear of a thing called a TELEPHONE. There is a toll free number on the bottom area of all 2,500 pages of my web site. Call, you silly screw ups. Get off my back.

I do answer the phone when I’m not packing your rush orders. Leave a message and don’t just hang up. And, don’t forget I don’t answer the phone between 3 A.M. and 5 A.M. when most of you like to call. Bah! Mainlanders.

?

Here are some examples of what I deal with on a daily basis. “It’s Tuesday. I need my dress on Friday!” Or, I like these. “I’m getting married next week. Could you please stop what you are doing and take care of me, NOW.” “Please ship my wedding dress so I will have it in three days!” “I know you are 9,000 miles away from me in New York, but I don’t care.” Or, how about this one. “I don?t understand your size charts. I’m going to buy three sizes and expect to send two of them back to you.” (They will come back unzipped, unbutton, crumpled up and shoved into a box). I think I will also buy a couple of different styles too. And, I don’t want to pay any re-stocking fees. I don’t care if I take away the ability for someone else to buy these dresses. It makes no difference to me that you only have two or three of each in those sizes. I’m only interested in taking care of me. Everyone else can go screw themselves. And, by the way, why is your shipping charges to much money. Sheesh. Get a life.

?

They send me nasty email about my poor customer service. They point their finger at me. They shout with bold letters and complain that my customer service is poor. They go out of their way to leave negative feedback in the public forum. They say I communicate poorly.

Well, when I run up on a goof like this, I simply block their IP address, place their email in the spam blocker and get on with life and real people. I have tried to deal with these negative people. I try to reason with them. It’s simply a waste of my time. They are bent on screwing with me. I will not deal with people who want to bring me down to their level of incompetence.

These people should shop for their Aloha wear at Sears or J. C. Penny or even better, Hilo Hattie.

Go buy your made in Pakistan polyester garments. Leave me alone. Go anywhere, but not on my web site.

No one works harder than me when it comes to taking care of my real customers’ needs. I work seven days a week, 12 to 14 hours a day. 99% of my customers are people who are reasonable and appreciate top of the line aloha wear, at some of the lowest prices on the planet, and know I offer the best customer service a person could ask for.

READ MY FEEDBACK. The wonderful things people say didn’t get there from having poor customer service. Look at the Kudos page. For every screwed up customer there are 1,000 good ones. Thank goodness.

?

?

Adrienne Customer's Communicate