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Re-Stocking Fee?

April 8th, 2007

Re-stocking fee? What in the world is that? I?ll tell you. It’s not just a re-stocking fee. It’s a handling, re-listing and re-stocking fee. It helps defray the cost of re-listing that item you purchased. It probably made no difference to you that the item you purchased?was the last size or last color. Why should you care??The small 15% fee?helps defray the cost of un-listing the item you purchased and it helps defray the cost of re-listing it when you return it because you didn?t bother to use the published size charts. The paperwork you create is in itself a little nightmare. More times than not, you fail to mention your order numbers. You use two different email addresses. You don?t follow the simple instructions in the email you receive. You write cryptic notes and enclose them in your return box. You need an email sent to you for clarification. You enclose your phone number. What a joke. Maui is 3 to 6 hours earlier than you from the Mainland. There is no time for phone tag. You think that you are the only customer I have? You think I can remember every transaction? Think again. Please, pretty please. Every week, over 200 transactions or more?occur. It is impossible to remember every nuance of every transaction. There are literally over one thousand new transactions per month.

There is no automatic magic button that updates and deletes and adds these things to the web site pages. It?s done with time and care by hand. It?s labor. Tedious exacting labor. Oh, it didn?t fit. But, what about the other person that wanted that item. It might have?have fit them.

You are buying high quality apparel that is hand made in very limited quantities. The size charts are accurate, much to your dismay and chagrin. If you are one of those people who will not admit that you can not fit into a 2X size, please shop somewhere else. Try a Mu’uMu’u or consider Hilo Hattie for your next purchase. If you are a woman who is 150 lbs. and 5′ 1″, I doubt if any item offered here will fit you. Get real. If you are difficult to fit, then you know you are wasting your time and mine.

Re-stocking fee. It helps pay for the steaming and ironing of the items that you stuff into a box, unbuttoned or unzipped and put into an envelope and send back as if I were your valet. Well, I?m not your personal valet and I?m not happy for the dozens of items returned each month for exchange that are sent back without any care what-so-ever. I?m not your mother. If I have to fold your clothes and hang them up as if you were a little child, I must charge you for the time it takes to do this. If you begrudge the 15% fee, then, please, I beg of?you,?shop somewhere else.

And, most important, for those folks that fold and ship with care, I salute you. You are NOT the majority. You are the exception. I love you. I move your exchange, return to the top of the stack. You get your refund very quickly.

I take great care in folding and packing your items. Please do your best and return your items in good condition so I can re-stock and re-sell it. Please. Pretty please.


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