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April 7th, 2007

(M.S.O.I.)Maui Shirts Order Investigation.

It never fails to amaze me how rude, inconsiderate and stupid some people can be. Today I opened this weeks boxes from customer?s returns and exchanges. There were 13 boxes. One person could not of possibly found a smaller box. A deck of playing cards might not have fit into this box. She rolled a long tank dress up like a strand of flat spaghetti, then re-folded it until it snugly fit into this tiny box. The dress, of course, was totally wrinkled and crumpled. Not only did she do this silly thing, but she sent it first class mail and paid much more than Priority Mail. Too much! She wasted her money and now she must pay the $ 7.50 to steam and press the dress.Three boxes contained no order number, email address or anything at all to identify the sender. Now what?s that all about?

MauiShirts.com ships 200 to 300 boxes per week! Am I supposed to remember each customer?s items that I send to them? I don?t think so.There is not enough time in the day to research these sender?s orders to find out who they are, yet alone what they want. These three will go into the unknown file. I photo-copy the address and return label from the box. Some day someone will call or email and complain about not receiving their refund. Hopefully I will be able to match them up after obtaining some further information form them.

Five boxes were packed so shabbily that if I sent them their items as they returned them to me, I would be out of business in short time. How is it possible that full grown adults do not know how to fold a shirt or a dress?

Then what about the scotch tape and duct tape people. I better unwrap those boxes fast before the adhesive residue stains the garments. I hate packages sealed with duct tape. At best, it?s tacky. The worst offenders are those that simply crumple up the shirt or dress, totally unbuttoned or unzipped and stuff, shove it into a used box. How rude. What?s that about?

All items are neatly folded and neatly wrapped into tissue paper when sent to you. Are you mad at me because your fat body will not fit into the X-Small shirt or dress you purcahsed? The least you can do is try hard to fold the thing neatly. Some wrinkles are expected, but how about showing a tiny bit of respect. If I sent it to you, like you returned it to me, I wouldn?t have very many repeat customers at all. I would be deluged with negative feedback.

Respectfully yours, Sargent Commander Manic Mickey of M.S.O.I.


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