Archive

Archive for July, 2009

Signature Required

July 23rd, 2009

jungle-bird-hawaiian-shirt Rating: Good
Price Rating:OK
Shipping Options Rating: Awful
Delivery Rating: Awful
Ease of Purchase Rating: Good
Customer Service Rating: Good

I ordered this shirt as a surprise for my Husband and had it sent to my daughters house. It was delivered and required a signature, well my children work and had to go to the Fed X garage to pick this package up on their lunch hour. I have never had to sign for anything like a shirt before.

Carol C. / Ontario, NY

 

Reply to customer:

Aloha,

Thank you for your feedback published in the public forum.
We will also publish your complaint in our blog so other customer’s will take heed.

I’m sorry you did not have a good experience.
We have removed your email address from our monthly sales and promotional mailings.

The signature requirement is for your protection and ours.
A signature was required because your PayPal account is “Unverified”.

The notice about a required signature is clearly stated on the order page when you placed your.
I’m sorry you did not see or read the information.
It is also stated on the Shipping and General Information page.
(The information is in a big blue box under shipping information)
http://www.mauishirts.com/shipping-and-general-information.html#general
This link can be easily located on the top area of all 3,500 pages of the web site.
You are asked to read this sort of information before you place your order with a drop down notice that is almost impossible to miss when you come into the front page on the main web site.

Mahalo, (Thank you), Mickey

Customer's Communicate

Fun times in the Maui showroom

July 23rd, 2009

I have worn all my shirts to work inside Wal-Mart home office here in Bentonville. Lots of associates have asked me where did you get those beautiful Hawaii shirts? I tell them I visited the show room of Mauishirts.com. You don’t have my email address in your database so I probably will not receiver the "Summer Sale" flyer you and Scott were having so much fun with the day I hung around your shop. Everybody has really enjoyed their shirts including the ones you sent to Poway,CA.
WE thank you for the fun times we had in your showroom.

Thanks,
Larry & Yolanda Skaggs
Rogers, Arkansas

Customer's Communicate

Excellent Matching Outfit

July 23rd, 2009

Tropical Woodie Surfboard Short Tank Tropical Woodie Surfboard

 

 

 

 

 

 

 

 

 

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

My order was delivered in a timely manner. The quality of the merchandise was excellent. i am very happy with my purchase and would purchase from this vendor in the future.  

 

Susan D. / Central Islip, NY

Customer's Communicate

Luau Dress was a hit

July 21st, 2009

floating martini Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Loved the dress it was a hit at the Luau….

Mary F. / Hermitage, TN

Customer's Communicate

Customer Service

July 19th, 2009

Floating Martini Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

They contacted me after I placed my order to make sure I understood the expected shipping date for a special order and offered to let me change my order if needed.

Gail L. / Firestone, CO

Customer's Communicate

High Quality – Wonderful Selection

July 19th, 2009

Golden Dragon Pink Flamingo Heliconia Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

These guys are great.  I love the shirts.  I have been buying for year.  Wonderful selection and such high quality!  Buy America first!

Mary D. / Beaverton, OR

Customer's Communicate

The perfect dress…

July 19th, 2009

orchid island halter dress Received my dress FedEx yesterday. I just want to drop you a email to tell you that it was prefect. The fit and the dress its self. I really love it and will be ordering more in the further.

Thank you
Sophie Seddon

Customer's Communicate

Excellent customer service

July 18th, 2009

big wave woodie surfboards Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Customer Service was excellent. They promptly called me when a shirt was not available and were very helpful in finding a another shirt. The shirts were wonderful. I was quite pleased with the product and the service. Thank You!

C. S. / Hillsboro, OR

Customer's Communicate

Reasonable Return Policy

July 18th, 2009

moonlight surf Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

Overall I think their website is easy to navigate.  It would be nice to be able to simply click on an alternate rather than to post your alternate choices in the comments box.  My order was filled with my first choices anyway so it didn’t matter too much.  Order was filled quickly and shipped quickly as well.  I received email confirmation of shipping including tracking number.  The shirts were nicely made and fit as described in detail on the website.  I appreciate their very reasonable return policy, though it doesn’t look as though I will need to make use of it.  I would definitely order from them again, only, how many Aloha shirts does one guy need, really? 😉

Chris S. / Redmond, WA

 

Note: Unfortunately there is no way to select alternate choices within the order page. The Yahoo shopping cart does not allow this option. We appreciate this comment and will continue to improve the web site to make things easier.

Customer's Communicate

Great Selection & Prompt Delivery

July 18th, 2009

white hibiscus Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent

This was a great company to do business with.  Great selection and prompt delivery.

 

Lori M. / Camarillo, CA

Customer's Communicate