MauiShirts Web Blog

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Great Service, tracking on the parcel and communication were spot on.

would definitely purchase from them again. Robert L from the UK

read comments (0)

Rating: Excellent

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

These shirts are the best! True Hawaiian shirts.

Rayon is the bomb! They fit great. I have stopped counting the compliments. I tell everyone to go to their web site. Look..it’s Amazon for books, Zappos for shoes, and MauiShirts for shirts! It’s that simple.

Also: The customer service was great. I screwed up my shipping choice and they fixed it immediately.

Steve,

Littleton, CO

read comments (0)

Two glaring incidents stand out.

One; The man who did not want to pay the handling, re-listing and re-stocking fee. He based this decision to argue on the premise Global Warming and the lack of fabric weight on the web site.

And, two, the woman who became an insulting pest. There was nothing anyone could do fast enough or correct enough for this woman. Anyone having a wedding with everyone wearing black pretty much says it all.

So here, goes. I hope you can find some humor here. I’ve not included all my comments or their entire email replies because these, included herein, are the best and funniest parts of their bull crap. Believe me there was much more to these transactions then I’m publishing here. 

First the Black Wedding from Fort Lewis, Washington:

Here are her last remarks. These remarks come after a few previous emails and several phone calls. I reprint this exactly as she sent it. All the misspellings are hers. I have deleted her name because … well, I don’t know. I guess I’m not such an "asshole" after all.

You smug asshole, First of all I ordered 5 dresses and he only 2 shirts on the 7th of July and never got a confirmation from you that said you had recieved my order. When they called me on the 8 (YES, YOU CALLED ME). And asked if I minded not getting the shirts until close to the wedding,, If those shirts were not availabe, why didn’t she tell me then? I asked her if was ok to order two more, why didn’t she tell me then? So you say I had the audacity to call up and order two more shirts.You might want to check your records. Apparently you have no idea what goes on in your customer service. I still have never evan got a confirmation to my order. You promised me last wen. That I would recieve an contract from you, with in an hour. Do you have any idea what a hassle you have been. You and your staff have been completely incompetened, Not only will I never do business you again, I also am reporting you to the better business burial. And I will make sure that I let anyone I know or they know, who need to order something from Hawaii, that they never order from you and your company!  A.P.

Now comes my final email to her. I hope she doesn’t read between the lines and realizes what a goof-ball she really is.

Aloha,

Thank your two email replies.

We were only trying to warn you that the delivery had taken place by
Federal Express and you were not there to receive the shipments.
Federal Express automatically notifies us of overnight shipments that
can not be facilitated.

You keep beating a dead horse.
All orders immediately receive confirmation.
It is an automatic response from the Yahoo Shopping Network.
It is simply impossible that you did not receive
an email confirmation of your order within seconds after you placed it.
You either deleted it by accident, or it went into your spam or trash
folder or you simply missed it.
I double checked your email address, as you entered it into the order.
If you had entered an incorrect email address, then, of course you
would not receive the automatic confirmation.
It was correct. The automatic email response to an order is
sent without MauiShirts.com having to do anything. 

If it were not for our incredible customer service,
our passion to get you what want,
and our dedication and attentiveness
you would not have your complete order in your hands now.

Let me recall.
We go out of our way to make you happy. We custom
manufacture men’s shirts for you
that are not offered in the course of every day sales.
The drop-down menu of "Available Selections" on the page
where you placed your order states this
in clear and easy to understand language.
"Do not place into your shopping cart if you can not wait."
It is also noted in large red letters on the shirt’s page.
Yet, you place two in your shopping cart when
you know they are not available. Then you call and add two more.

You call, or we call. We discuss your order and let you know
that this is a difficult thing that you
are asking, and that we will do all we can to make it happen for you.
No less than five people stopped what they were doing and catered to your needs.
You were always informed of the progress of your order, yet you continued to
send emails and call.

You insult us on the telephone and speak to us as if we were a child.
You speak harshly to a pregnant showroom assistant who is only trying to help you.
Then you hang up the phone in her ear after berating her.

Now you berate me and call me names.
And, of course, now you threaten me.

How special.

I would very much like you to report me to the Better Business Bureau
so I can place your comments and the history of this transaction
and your insults into their public forum.
Nothing would please me more.

Bring it on.

You have given me wonderful blog commentary.
I truly and sincerely thank you for this experience.

Sincerely,
Mickey Steinborn
President
MauiShirts.com, Inc.

Now comes the story of the Global Warming…

His claims in his emails are simply silly. No seller of Aloha wear places the weight of the fabric in their offerings. Sheesh. And, of course he is in a rush. His order was placed on the 28th of June, a Saturday. It was shipped two work days later, on the 2nd of July. His request for return came 14 days later on the 14th of July. His return shipment was logged in yesterday, July 26th. But, he is in a rush. He wants me to rush! And he wants to twist things around as if I was insulting him. Any ways, here is his comments:

I need to return the six Men’s Palm Trees White Shirts, code 259-8079, in XL….because the weight is a full 20% heavier than my other 100% rayon shirts. It is getting hotter here in Kauai, as I am sure it is in Lahaina. I need a 100% rayon shirt that is 20% lighter weight than the shirts you sent. (Yours are 10.1 oz per shirt and mine is just 8 oz.)

Since your web site did not indicate that these shirts are such a heavy weight, as other catalogs do, I sincerely wish you would either indicate which shirts are lighter weight that I would find an acceptable exchange. Failing that, I kindly request a refund the full amount, since the weight was not indicated on the item’s description.

This matter must be rapped up immediately, as I am leaving island on 7.22 for a full month…or it must continue thereafter.
hank you for your kind consideration,

A hui hou, Tek

You may not have needed to address the weight up to now, since no one on earth has experienced global warming. Now we are.
I have two other manufacturers of 100% rayon shirts, both of whom sold me shirts that were the same weight and 20% lighter than the order I ordered from you. They are Winnie Fashion and Paradise Found.

To say that my request is silly is to insult me. What do you have to gain from that? Nothing.
What do you have to lose? my patronage. You have been in business long enough to know that even if you feel that way, it is unprofessional to speak it to a customer. SHAME ON YOU!

My final email to him. (He received a refund less the 15% handling, re-listing and re-stocking the same day his return was logged in on Maui).

Aloha,

Thank you for your email.

You have not included your order number with your request.
All orders are stored and sorted by their order number.
Please offer your order number so that I may assist you.
Here is the page/link, that you may have missed, found on the top
area of all 3,000 pages of the main web site.
This information is on all Amazon.com listings as well.
http://www.mauishirts.com/exchange-returns-help.html

The web sites can not indicate the fabric weight of any garment.
That would be absolutely silly. There are many, many grades of rayon, cotton
and fabric blends. The denier or the weight of a fabric has never been a concern of anyone.
If this was a concern, I would expect the customer to make inquiry of such
a thing before a purchase. There is a toll free number that can be found on the
bottom area of all pages of the web site and is also accessible from any
Amazon.com listing.

The Men’s Palm Tree print has been one of our top sellers for over three years since its release. 

The quality, R. J. Clancey brand, hand made shirts,
are fabricated in Honolulu and have been so for over 53 years.
I’ve shipped hundreds of thousands of shirts to happy folks around the planet.
No one, in my eleven years in business on the Internet,
has ever complained about the weight of the fabric of any men’s shirt print.
In dozens emails, I have read nothing but praise for the various fabrics.
I have no defense if you are going to compare the shirts something made
of thinner fabric or something made in Taiwan or China or some other foreign country.

The handling, re-listing and re-stocking fee is more than fair. 
We offer six (6) months to exchange. You may exchange
for anything. This information and more is on the RETURNS / EXCHANGES / REFUND page/link.
This information can also be found on the shopping cart page of the
main web site when you checked out. This information can be found as
Sellers Policy on a link on all Amazon.com listings.

There are many practical business reasons why it would be
imprudent to not charge a fee for returns
that are not for exchanges. I can not negotiate this 15% fee.
You depleted the inventory. The shirts were re-made so I
would have stock for other buyers. 
There are other  Men’s white shirts listed on this page,
http://www.mauishirts.com/hawaiian-wedding-apparel.html
but I fear, they are of the same denier or heavier.

IMPORTANT: Please include this email in any reply.
If you can not or are unable to include this email in your reply,
it may require an additional day or two to reply to your email.
Mahalo, (Thank you),
Mickey Steinborn
MauiShirts.com, Inc.
www.MauiShirts.com
Call the toll free number during business
hours for further assistance.
Link/page to Local Maui Time:
http://www.mauishirts.com/contact-mauishirts.html
TOLL FREE: (866) 628-4626
1- (866) MAUIMAN
(808) 661-1536

read comments (0)

Click on the images for larger views:

Hana’s Red and                                         Purple rain

Green Bamboo … yes it IS real.

"Jake" a Napili Koi              "Jake" and friends

"Bob" and "Mike", Maui Drinking buddies…

Lilies in the rain              Kaanapali Bird of Paradise

Pink Flamingo at the Hyatt               Two pinks at the Hyatt

read comments (0)

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

The shirts were excellent value and quality and the gentlemen went out of their way to email me and made a personal trip to the USPS to send it to me with a customs form since I am overseas with the US Military - OUTSTANDING customer support and appreciation.  J. G. / FPO / AE

read comments (0)

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

  I am so pleased with MauiShirts!  I recently ordered my wedding dress through them and so happy with it.  It is exactly what I had in mind, it actually looks better than the picture and the quality is excellent.  The shipping was very reasonable, it was around $10, and since it came all the way from Maui I think that was pretty reasonable.  It arrived to me in 7 days all the way to South Carolina.  I did have to exchange it for a size smaller, and that was my fault because I didn’t pay close attention to the size chart- but the sizes are true to their size chart.  Returning it was really easy, you just need to follow their instructions exactly, and it is no problem.  I actually received my new dress faster the second time which really surprised me.  All in all, I am really happy with this company, soon I will be ordering my fiancee’s wedding shirt and I’m looking forward to it.

read comments (0)

What is it with you folks? Take a good look. Why are you not selecting alternate colors or prints? Why? There are hundreds of prints, more than a dozen styles. Literally thousands of choices. Think about it. It is impossible to keep stock of every print, in every color, in every size, in every style all of the time. It just can not be done. No other web site offers more variety of Made in Hawaii and Shipped from Hawaii clothing. Use the "Special Instructions" box at the bottom left of your order form as you check out to type in some alternate selections in case want you want has sold out or is temporarily out of stock.  You have all the space you need in this box. There is no character limit. If you put an item in your shopping cart ,and you read in the drop-down menu of "Available-Selections" that there is only one (1) in stock, there is a good chance someone has already beat you to the punch. The web site is updated manually every day, though out the day, to reflect sales, exchanges, returns. Many, many times, the same item with one dress, one shirt, noted in stock in the drop-down menu of "Available-Selections", is sold the same night. MauiShirts.com receives upwards to 10,000 page views a day. Our customer help staff can not take the time to call everyone who does not select alternates. We do call many. But, because we are 3 to 6 hours earlier than you, it can be difficult to do this all of the time. When you select 2nd Day Federal Express as your shipping option, we assume you are in a rush. We can’t play phone tag. We will ship your partial order and refund the out of stock or sold out item when the order ships. Orders for matching outfits will not ship. We will either call or send an email to customers who have selected matching outfits. We will cancel the order if you do not respond within three days. You can always call the toll free number to check the availability before you place your order. Don’t forget, MauiShirts.com is on the island of Maui in the middle of the Pacific Ocean. Our clocks do not change. You folks on the mainland are always messing with the time. Local Maui Time can be found on the top of the Contact MauiShirts page.

read comments (0)

Here is a true story of a popped button. A customer purchased a shirt from MauiShirts.com’s mirrored listings on Amazon.com. A button fell off a shirt. The customer, being a lady, sent an email requesting a replacement button. Her email was not answered immediately. She then entered the following remarks in the public form of Amazon.com. “This shirt lost a button immediately. I contacted the seller, and never heard back from them. I will have to replace all the buttons on the shirt to make them match. “

My response: (MauiShirts.com is entitled to have the last word when a customer leaves feedback). This is absolutely ridiculous! Why in the world would you post such utter nonsense? Buttons are FREE. All you have to do is ask. There is a toll free number to call. I have received no request from this person.

Now, you might say that was not such a bad thing for her to say. It was her experience and Amazon.com automatically asks all customers for feedback from their partner shops’ customers. But, you must realize that the MauiShirts.com customer feedback, now into the hundreds, from thousands of transactions, before her remark was at 100%. Her little remark of dissatisfaction knocked the positive feedback down to 96%. Not so bad. Well, I’m very sensitive about this sort of thing.

Then, as things go, her email is discovered in the spam, trash folder, along with the penis enlargement, Viagra and lottery scam emails. I replied to her email and asked for an address. She did not include an address to ship the buttons within all the pages of her email. My guess is she expected us to research her order, investigate the situation with the attempt to locate her address. And, I can only assume after due diligence the address located was where we should send the buttons. We can not assume anything in the Internet business. The address that you had your order shipped to, might not be the address where the buttons should be shipped to. There is little room for error. We can not, and will not, assume anything. All we ever ask is that you give us the information we need to ship you what you want.

Read the rest of this entry »

read comments (0)

If the posted information about ordering, returns, exchanges, refunds, alternate choices, etc. bothers you, then you probably should be on another web site.

Please find the web site that offers free shipping with higher prices. Find the web site that offers clothing made in Taiwan and other foreign nations. Find the web site that only allows 30 days for exchanges instead of six months. If all the information posted on the web site is understood as “do’s and don’ts” you are missing the point and you need to exit the MauiShirts.com web site and look elsewhere.

My 50 years experience in business has taught me a few things. One, most people don’t know a good deal even when it slaps them in the face. And, two, I can NEVER satisfy all the people all the time. If you are one of those people that easily finds fault in all things, then please go away now.

Please shop at your local mall if you do not want to take the time to use the size charts. If you want to argue and be confrontational about shipping, shipping times, inventory availability, please don’t go away mad, just go away. MauiShirts.com is not the web site if you are looking for lots of hype.

All one needs to do is read my information before you make a purchase. If you do this simple thing, you will have a pleasing on-line shopping experience. If you do not read, as the drop-down dialog boxes request, when you come into the web site from the front page and when you visit the children’s pages and the men’s cotton shirts, you will, some of the time, have issues. It’s says it all here: “Please take time to read the important information about Ordering, Shipping, Returns & Exchanges. This should prevent most, if not all, issues or misunderstandings with your order”.

MauiShirts.com, Inc. does not publish catalogs and never will.
We never have sent, or will ever, send any post office mailings of any kind.
MauiShirts.com Inc. does not sell, rent or lease our customer’s names to anyone at any time and never will.

There is no hype or advertising of any kind on the MauiShirts.com web site. The web site is about 3,000 pages deep. You are in the right place if you are seriously searching for quality for Made in Hawaii Aloha Wear for your wedding, luau party, matching outfit photo session, bowling team, restaurant uniform, convention meeting and countless events and affairs. If MauiShirts.com does not offer you something you want within the thousands of web pages, then you are probably what is know as a curious window shopper or a bee-back buyer. None-the-less, the easy to navigate web site and friendly showroom personnel of MauiShirts.com is ready when you are to make a purchase.

read comments (4)

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

I was very pleased with the service, quality of material and workmanship of the dresses I purchased from MauiShirts. When I wrote to ask about sizing prior to my purchase, I received a prompt and accurate answer. When I phoned to add a dress to my order if it had not already been shipped the person who assisted me was cheerful, knowledgeable and helpful. The dresses are very accurately described on the web site. They are made of quality fabric. The workmanship is also excellent.  They arrived carefully packaged in a box so were as unwrinkled as possible. This is by far the best experience I have had purchasing clothing from an online store.

Thanks to all at MauiShirts. I recommend you to everyone!

read comments (0)