MauiShirts Web Blog

I wanted to thank you for taking such good care of my order (and timely returns for those that were the wrong size)!  The wedding was awesome - and we looked great - thanks to you and your great service!  When my friends ask where we got our attire, I certainly tell them!

Thanks for the great service

Mike and Melissa Zuest

8-13-08

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Notes for the record:

(1)   Customer purchased the shirt June 30th.

(2)   Request to return received Sept. 8th.

 

MauiShirts observations: It seems somewhat unlikely that this shirt in question was washed only once. I know if I bought a new shirt I would have wanted to wear it the moment I received it. I suspect this shirt has been washed not once, but several times in a washing machine.

 

 

Customer’s Comments: At 09:23 AM 9/7/2008

 

 

 

 

 

 

Aloha, 

The first time I washed this shirt, the seam around the collar split and the fabric has started to ravel.  My husband loves the shirt.  Will you please replace it?   Leaves New Men’s Shirt  MS185   /  51.90  Available-Selections = Black - 2X

Thank you.
joan / Benicia, CA

 

MauiShirts.com Replies:

 

Aloha,

Thank you for your email. Although I sympathize with the situation, I am unable to accept washed, worn clothes for exchange or return. I will offer you a 50% discount on the shirt.

 

Use this code: MS5050. It is valid until end of day Sept. 17th. This code entered into the Order Form will take 50% off the price of the LEAVES Men’s shirt.

 

If the shirt was sewn incorrectly or there is a some flaw in the manufacturing, the shirt would be replaced at no cost. If you think this is the case, then please, send it back for replacement.

 

If the shirt has been washed in a washing machine without proper care, it will have these sort of thread unraveling issues. 
Here is the link found on the bottom area of all pages of the web site on how to wash and care for your rayon shirts:
http://www.mauishirts.com/careandcleaning.html

Customer replies:

At 09:23 AM 9/7/2008, you wrote:

That’s a damn expensive shirt to fall apart the first time I wash it!  I just published this review on http://www.epinions.com/.
MauiShirts is great when you place an order except their restocking fee.  They are good about replacing wrong sizes and have a very liberal and long exchange policy.  However, they don’t stand behind their merchandise.  I spent $50 for a Hawaiian shirt for my husband.  It looked great, but the first time I washed it the collar seam failed, the fabric frayed and all that MauiShirts offered me was 50% off on the same shirt if I bought another one.  I was once a happy customer who recommended this site to their friends.  Not any more.
Joan

MauiShirts responds:

Aloha,

The fees for re-listing, handling and re-stocking and how we accept returns is on the top area of all 3,000 plus pages of the
web site. http://www.mauishirts.com/exchange-returns-help.html

This information drops down on the front page. You are asked to read this information before you place your order to avoid this sort
of discourse.  If, indeed, the shirt was made incorrectly, or it was flawed in any way, it would have been replaced at no cost to you. I have stated this in clear
and easy to understand language.  It, also is stated here: http://www.mauishirts.com/exchange-returns-help.html#wrongItem

It is now obvious, I suspect, that you are mad because of you did follow the washing directions. You washed your shirt in your washing machine incorrectly
and will not admit it.  You failed to read all the information that is almost impossible to miss. The link on how to take care of your hand made rayon shirts
and dresses is on the bottom area of all pages of the web site. http://www.mauishirts.com/careandcleaning.html

The information about hand washing  is also on a label inside the collar of the shirt.

Now you have become a vindictive, angry customer.

MauiShirts reserves our right not to business with you again.

I have added your comments to the MauiShirts.com blog for public information as you have done to us on opinions.com.

You, of course, may also place your comments on our blog to further vent if you so desire.

I have offered a new shirt to you for 50% off. I would have probably paid the shipping, but since you have taken
a stance with an attitude that somehow we have failed, all offers have now been rescinded.

Sincerely,
Mickey Steinborn

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Rating: Excellent

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Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We are having a luau-theme party for my daughter’s first birthday and ordered clothes to make the experience more ‘authentic’.  Everything received is great quality and arrived within days of ordering.  Many referrals have been made for our guests to also party in true Hawaiian style.

Thank you!   Samantha T., Danbury, CT  

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Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We moved up our Beach Wedding date and needed to get the family outfitted fast! The order was placed and arrived in North Carolina so fast. It was easy and our family of 5 with 3 of them teenagers…all loved and agreed on the Hurricane Wedding series. Everything was perfect and we love the quality of the shirts and dresses. We will buy again and again from MauiShirts.com .Thanks so very much!!!

Lauren H., Morrisville, NC

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Hello there,  I just want to take a minute to thank you for my recent order of 3 dresses. 

      I love them so much.  They fit beautifully and are so comfortable.  I received them in less than a week after I ordered them and I’m all the way in Virginia.

Thank you, once again.  I will keep recommending your clothes/site to all my friends.

Sincerely,  Trena Heilenday

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I intend to contact seller…I’m thrilled!. I was born in Aiea. I bought this for myself for my birthday with a gift certificate from my anake. It came early so she’ll get to see it. The quality far exceeds my expectations. Its sexy, yet very comfortable. I feel the winds caressing me…I am home. Thank you. the pictures really don’t do this dress justice. mahalo niu loa, E. Christine conway

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Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We found the web site by accident after looking for somewhere in England to buy Hawaiian shirts, I ordered two shirts for my husband on Tuesday by the following Monday they were delivered to Lincolnshire England. my husband is thrilled with the quality of the shirts and cant wait to wear them on holiday next month. we thought the service and quality was beyond expectation and we will most certainly be using MauiShirts again in fact my husband has told all his friends!thanks MauiShirts.

              Lorraine Lincolnshire England

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Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Maui Shirts customer rep., Leigh was very thoughtful to call and let me know that the item was backordered, and when it would be expected.  She saw that the item shipped out immediately so as to not delay a birthday gift.

Thanks Maui Shirts!!

Margaret Huntley / Hillsboro, OR

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Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

I ordered a dress for my daughters first birthday– (a Hawaiian luau theme) and was admittedly, slightly skeptical about ordering from a company I’ve never heard of before.  The dress showed up within days of placing the order and the picture on the site hardly does it justice.  It fits perfectly, is a beautiful fabric of high quality and is just right for this occasion.  We’re thrilled - Thank you!  Samantha T / Danbury, CT

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Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

We were very satisfied with the shirts!  Aloha Fridays at work are so much fun now!

Susan M. / Medford, OR

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