read – READ – Read the SIZE CHARTS
Rating: Good
Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease of Purchase Rating: Excellent
Customer Service Rating :Excellent
I got a XX shirt but I need a single X so I have to wait
to see how fast they make the switch, Maybe you can expedite
the effort!!!!! we’ll see. thank you dave moir
Note: This is an unfortunate situation. The customer received exactly what he ordered. I hope de was asked to read the size chart when he called. I suspect he did not. The size charts have accurate measurements of each and every shirt print and style. If you do not use the size charts you will purchase the wrong size. Apparel made in China, Indonesia and everywhere else do not have the same comfortable sizing as Made in Hawaii Aloha Wear.
This customer did not process his own order. He called and placed a telephone order. There is nothing wrong with this, but telephone order folks usually do not take the time to read the information that is offered on many, many pages of the web site. The sales person is instructed to ask each caller to read the size chart for the apparel they are purchasing. The order was received by the customer on 10/26. Why are so many people so quick on the draw to criticize? As of this day, 10/30, no request for exchange has been received. All email requests for exchanges are responded to quickly.
The whole point of this little note is that if you do not read and use the size chart information found on all pages, you will have issues. You can not miss the notice on the front page that request that you read this sort of information before you place your order. No other web site offers this information on the top of all pages (MauiShirts.com is 3,500 pages deep). It can not be made any easier.
If the customer places a hand written note in his return box, it will delay his exchange; phone calls, emails, etc. The box could sit here on our return desk for 5 to 7 days before it is opened. When will I receive my refund you might ask? We can not accept email instructions for exchanges. A new order MUST be created. Hand written notes for exchanges included in your return shipment box can not be accepted.
If the customer sends his shirt back to Maui without authorization it will require time, days and possibly weeks to receive a refund or exchange. The paperwork of the order will need to be de-archived, email address will need to be researched on all web sites; Amazon.com, EBay and MauiShirts.com to see what is going on or if an exchange order was already placed. The link to returns, exchange & refunds is on the top area of all 3,500 pages of the web site: MauiShirts.com Returns/Exchanges/Refunds We offer hand made items made in Hawaii. Every single item is made and/or stocked in very limited quantities. Nothing can be set aside in lieu of a promise for an exchange. We can not, and will not, charge your credit card for an exchange unless you place a new order on-line for your exchange. You must select and pay for a new shipping option. You must apply the size chart information. You must see if what you want is in stock. It is impossible to stock every print, in every style, in every color, in every size all of the time. There are hundreds of prints. The Honolulu factory can not do it. MauiShirts.com can not do it. We request in many places on the web site to select alternate, second choices of color or print.
If you follow the simple request to send an email for your exchange, in most cases, you will receive a $ 10.00 courtesy coupon for our efforts.
Aloha