Rating: Awful
Price Rating: Bad
Shipping Options Rating: OK
Delivery Rating: OK
Ease of Purchase Rating: OK
Customer Service Rating: OK
I ordered Kahalla Shirts, they sent RJC. Not the same
Frank Telles / Medinah, IL
RESPONSE:
In our years of customer service experience, we firmly believe that to succeed, you have to be passionate about what you are doing. We sincerely believe in providing attentive and unsurpassed service to customers and realize this can only be accomplished with unparalleled attention to detail pertaining to each customer’s desires. We can honestly say that we experience genuine satisfaction in providing the best customer service possible.
The shirts received were absolutely exactly what he ordered. Robert J. Clancey (RJC) is the manufacturer of the "Kalaheo" label. The Kalaheo label is reserved for 100% Rayon shirts. The customer did NOT purchase any rayon shirts.
MauiShirts can tolerate any abusive comments/attitudes from customers but untruths about how we ship our Hawaiian shirts is intolerable. We do not allow or look away to blatant and unfounded claims.
This customer’s name has been removed from our monthly promotional mailings. We would not accept another order from this customer until the "Awful" rating is removed from the Yahoo public feedback forum.
A dishonest business approach, will not get us far. MauiShirts has been in the Aloha Wear industry for 11 years so far. This customer’s accusations will not discourage our Aloha Spirit. We will continue to work hard with a spirit of Aloha in mind.
Warmest Aloha,
MauiShirts
mauiman Responses To Yahoo Customer Feedback
FANTASTIC SHIRT! Ordered it for a party and didn’t estimate the timing of how long it would take to receive it. When I realized I wouldn’t get it in time, I contacted MauiShirts, they responded right away with instruction to change the shipping to get it faster. I had the shirt 2 days after that call. The quality of the shirt is great. Heavy and well made. I will absolutely order from them again!
Jennifer V. / West Warwick, RI
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Good
Customer Service Rating: Excellent
Web site could be more user friendly. Like maybe I just enter my size etc and it could search for stock because they don’t do back orders and stock changes often. But overall it was a great purchase and they shipped very quickly which was great. And the quality of the shirts is excellent. Jeanette B. / Sayville, NY
Note: The MauiShirts.com web site displays more than 3,500 pages of men’s and women’s limited quantity, made in Hawaii clothing. There are dozens of different styles. Each style has its very own size chart. There is a SEARCH BOX on the top area of all style pages for easy navigation for matching outfits. No other web site offers a separate size chart on all pages. We do not back order anything, nor do we substitute colors or prints. We ask, almost plead with the customer to select alternate color and prints. No other web site offering Hawaiian clothing comes close to our variety. No other web site takes the time to call you if you do not select an alternate color or print. Our customer service is unparalleled.
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
I ordered the aloha wear for my wedding party and it was such a beautiful addition. Everyone looked great and it made the atmosphere so laid back and fun. All of our guests even wore Hawaiian attire that made it even more special to us. Thank you for being so flexible with us. Great quality and comfort. Will definitely recommend to friends and family. You made our wedding day so special and unforgettable. Kitty E. / Smithville, MO
mauiman Customer's Communicate
Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
The customer service was great. Maui Shirts helped me to find an inventory of sizes for our crew sailing to Hawaii beyond just what was shown on the website. Additionally, they understood and accommodated our tight schedule. Thomas P. / Kennington, CA
mauiman Customer's Communicate
I was totally impressed with this company. The service was incredible. They even took the time to fold the shirt I purchased ‘neatly’ in the Priority Mail box along with the washing instructions and future discount coupons. I WILL do business with Maui Shirts again. Ah.. and the shirt was exactly what I was looking for! Thank you!!
Gary S. / Fredericksburg, TX
mauiman Customer's Communicate
Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
They are always friendly on the phone with great service. I have ordered many items over several years and always the same excellent service. If you have to return something for any reason they are always willing to work with you. kp / Annandale, VA
mauiman Customer's Communicate